Regional Operations Director

Job Summary: The Regional Operations Director (ROD) is responsible to the Vice President of Operations (VPO) for operational oversight and administration of assessment, care planning, case management and other mental and behavioral health services within a specified region, covering multiple service areas.  The ROD is a member of the Operations Leadership Team (OLT) and leads and supports both the strategic and quality plans for specific locations across several markets within a region.

The ROD provides supervision, mentoring and coaching to Directors (DOs) and Service Area Managers (SAMs) within the region in all areas of responsibilities, especially in clinical quality, client engagement, providing direction to the market leaders of operations and carrying out other operational and administrative functions.  Quality services are defined and measured for all clients based on the direction and guidance of the clinical leaders. The ROD works collaboratively with the entire market team and clinical leadership to resolve issues and improve the overall performance of behavioral health activities. The ROD provides guidance and support to the Corporate Quality Assurance Performance Improvement (QAPI) department and to Winners Circle’s Client Experience agenda.

The ROD will oversee any accreditation or licensing and compliance requirements.

The ROD maintains a strong working relationship with clients at all levels, including State and Federal placement agencies, RTCs, CPAs, Faith-based organizations and payers within their business areas. The ROD works collaboratively with Clinical Operations Leaders and Business Development staff and other corporate departments to define, implement and evaluate corporate initiatives, and responds to specific direction from the Senior Leadership Team.

The ROD will have oversight over 4-5 market service areas, including directors of operations and service area managers.  

Essential Functions:

Operations

 

Regional Leadership

• Provides supervision, mentoring and advice to the market service area (MSA) leaders
• Provides leadership and direction in the opening of new market locations
• Encourages and develops leadership at the director and service area manager levels.  May also support Team Leaders within the MSAs needed
• Provides regional and corporate offices visibility and shares communications with each MSA
• Facilitates problem solving with directors and service area managers on management of operational activities, including new client intake, clinical outcomes and supply issues/concerns 
• Supports matrix management as it functions with ancillary services including administrative functions, social work, wraparound services and quality
• In absence of the MSA Director of Operations, the ROD has the authority to carry out responsibilities of the Director for that MSA

 

Employee Management

• Plans and promotes all levels of staff involvement in the operations
• Develops a recruitment and retention plan for the region with HR
• Provides direction and supervision of hiring and disciplinary action at the MSA level and consults Human Resources when necessary
• Reviews focal reviews with directors and SAMs, working collaboratively in assessing performance and setting goals
• Promotes staff development and retention for MSAs using provided tools and resources 
• Monitors staff education and training programs
• Promotes teamwork by offering information, advice, and assistance to all staff members in a positive, courteous, and cooperative manner
• Contributes to Winners Circle in becoming employer of choice by responding to employees’ requests in a timely manner

 

Financial Oversight

• Prepares and monitors, in collaboration with the Finance Department and MSA staff, the operating and capital budgets for each MSA
• Ensures that established operational targets are met
• Works with Finance to support vendor contracts
• Monitors the use of company guidelines for staffing ratios/client scheduling
• Identifies opportunities for cost savings in labor and supplies

 

Regulatory Oversight

• Ensures that MSAs operate in compliance with all State and Federal regulations
• Ensures that MSAs are in compliance with the submission of accurate data and other information to governing agencies in a timely manner
• Participates in learning new regulations and health care policies necessary for performance plans

 

Quality Assurance/Improvement/Outcomes

 

Quality Assurance/Improvement

• Ensures and directs the quality programs of each MSA, to assure that Winners Circle QA/QI targets are met and standards of client care are p