Regional Manager, Hearing Care

Connect Hearing by AudioNova – A Sonova Brand, is seeking our next Regional Manager of Hearing Care.

$60,000-70,000 + Annual Bonus!

 This role will directly supervise the Hearing Care Coordinator (HCC) staff and ensure patients receive quality care and service. The Manager will provide support and direction to the region and the Hearing Care Coordinators (HCC) within the clinic. The Manager is skilled in the relevant point of sale system and is held accountable to get the HCCs in their area the training required to execute the HCC role successfully. The Manager motivates and mentors HCCs for local events, activities, and scheduling evaluation efforts. The Manager leads by example incorporating enthusiasm and flexibility when taking on special projects and process improvement efforts, along with the support of company initiatives

Responsibilities & Duties

• Manage, coach, and train a team of Hearing Care Coordinators including selection, hiring, development, and performance management of the employees
•  Observe, explain, and coach on scheduled evaluations and capacity and demand
• Coaching and managing performance issues as necessary regularly as well as conducting annual performance reviews
• Check and review collections and transactions within the region
• Oversee the process for clinic inventory control
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance
• Provide training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region
• Approve employee PTO and timecard in the ADP system
• Onboard and provide constant training and support to new HCCs
• Subject matter expert on company systems, processes and policies & procedures
• Consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general, and linked to the relevant systems)
• Provides support for HCCs through building trust and excellent communication between the Sr. HCC and the HCCs
• Provide team support team by coordinating, coaching, and mentoring at community events
• Understand and act in a manner consistent with the company vision, mission, and values, promoting team morale around these initiatives
• Operates in compliance with all local, state, and Federal laws as well as Company policy and compliance standards
• Assessment of potential ROI of local events based on demographics, engagement, and attendance
• Reaching KPIs for demand for HCC accountable activities
• Calendar and Capacity Management, monitoring financial dashboards when it comes to reviewing scheduled and completed eval targets
• Training of HCCs on best practices of local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
• Assess local partnerships and provide business cases on potential ROI and opportunities
• Train HCCs on centrally driven marketing campaigns and how to handle response and patients
• Run regular marketing training for HCCs. Ensure marketing materials and practices in centers are current and on-brand
• Report to marketing monthly on the region as well as KPIs