Regional HVAC Training Supervisor

Description

The HVAC Field Training Supervisor plays a critical role in ensuring the technical, professional, and sales competency of the technician team. The position will play an instrumental role that leads to higher customer satisfaction, increased sales, fewer callbacks, and enhanced overall company reputation. 

Essential Responsibilities include, but may be not limited to: 

• On-the-Job Training: Conduct training sessions directly in the field, providing      real-time feedback and demonstrating proper techniques, best practices,      and sales strategies.
• Technical  and Sales Support: Serve as a technical and sales expert for HVAC      technicians, troubleshooting complex problems while guiding them on how to      effectively communicate service and product options to customers. Educate      Technicians on identifying opportunities for insulation services during      HVAC maintenance or repair visits.
• Quality  Assurance: Monitor technicians' work to ensure that it meets company      standards and complies with industry regulations. Conduct inspections to      assess the quality of installations, repairs, maintenance, and customer      interactions.
• Sales  Training: Educate technicians on selling HVAC and insulation services,      including how to identify customer needs, recommend appropriate solutions,      and present service options in a way that builds trust. Teach upselling      techniques and how to effectively explain the benefits of additional      services or products. Ensure Technicians work closely with the sales team      to facilitate smooth transitions from field services to in-home sales      consultations.
• Safety Oversight: Emphasize the importance of safety protocols, provide      training on safety procedures, and ensure compliance.
• Documentation  and Reporting: Keep detailed records of training progress, report on      technicians’ skill development, and identify areas where additional      technical or sales training is needed.
• Mentoring  and Development: Offer ongoing mentorship, help technicians improve      their technical skills, customer service abilities, sales techniques, and      overall job performance.
• Training Program  Development: Develop and refine training materials, manuals, and      hands-on courses tailored to the needs of new and existing technicians,      including modules focused on sales skills.

Requirements

•  Technical  Expertise: Deep knowledge of HVAC systems, equipment, and tools.      Understanding of installation, repair, maintenance, troubleshooting, and      how to explain technical details to customers. Demonstrated ability to      train and mentor other technicians in insulation installation and sales      techniques.
• Sales  Acumen: Knowledge of HVAC sales strategies, customer psychology, and      the ability to train technicians on identifying opportunities to upsell or      recommend additional services.
• Communication  Skills: Ability to clearly explain technical concepts, sales      techniques, provide constructive feedback, and handle interpersonal      dynamics within the team.
• Leadership:  Strong supervisory skills to motivate, mentor, and manage a group of      technicians with varied experience levels.
• Problem-Solving  Ability: Aptitude for diagnosing complex issues and guiding      technicians to effective solutions, both technically and in sales.
• Time Management: Skill in balancing administrative responsibilities with      hands-on technical and sales training in the field.
• Safety  Knowledge: In-depth knowledge of safety regulations and best practices      in the HVAC industry.
• Ability  to travel as needed between Southern California and Northern California 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.