Regional Field Trainer

Compensation Range:

$65,000.00 - $75,000.00

 

Plus Incentive Bonus based on Performance

 

Location:

123 Main St , Austin, Texas, 78757

 

The Regional Field Trainer is primarily responsible for maintaining, communicating, and executing training and development programs for venue teammates and managers. These programs are designed to enhance efficiency, productivity, and practices while properly aligning brand objectives, values, and goals. They will also be responsible for working with the Director of Operations to ensure venues have the appropriate manager support and will assist by working manager shifts if needed.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
 

CORE ROLE RESPONSIBILITIES

• Major areas of responsibility (AOR) include, but are not limited to:

  • Venue Support (floor support, teammate hiring, teammate discipline, etc.)

  • Teammate (hourly) training programs upkeep and development

  • Compliance, Safety, and Culture upkeep

  • Manager development

  • The Reel administration, digital course creation, and reporting

  • Initiative rollout and follow-through

  • Teammate and manager development

• Assist Management teams with the following;

  •  New Teammate Orientations

  • Training the Trainer 

  • Department Training Meetings 

  • Other training needs that include, but are not limited to;

    • Measuring NPS and assisting with creating action plans for common issues 

    • Executing brand initiatives and rollouts 

    • Advanced training for Shift Leader / Trainers and Key Hourlies

    • Monitors turnover rates to measure the quality of hiring and the training 

• Executes at least one Manager shift per week.  Responsibilities include, but are not limited to;

  • Guest recovery 

  • Floor support (discounting checking, running food/drinks, etc.) 

  • Teammates' discipline, including termination

  • Hiring new teammates 

• Builds and assigns Reel (LMS) modules based on local initiatives

• Utilizes message boards in The Reel (LMS) to enhance venue communication

• Utilizes reporting in The Reel (LMs) to validate online training

• Works with the region-specific Director of Operations to ensure the venues in that region have enough Manager support.  Reasons for extra support needed can include, but are not limited to;

  • Scheduling (EX. Manager(s) on PTO)

  • Manager turnover 

  • Personal emergencies (sickness or otherwise)  

  • Large staff turnover (walkouts) 

• Managers In Training (MITs) 

  • Facilitate all checkpoints with MITs and provide feedback

  • Perform 1:1s after training is complete  

• Executes training audits to uphold training practices, brand standards, and required signage

• Introduces engagement opportunities to further create a positive working environment 

• Works with the Operations, F&B, Guest Experience, Facilities, Marketing, Programming, and other departments to ensure all standards are being met or exceeded

QUALIFICATIONS

• High school diploma/GED or equivalent combination of education and experience

• Associates in Business or equivalent real-world experience

• 1+ years of LMS administration experience

• Advanced computer and office skills required (MS Word, Google, etc.)

• Extensive knowledge of Alamo policies, training programs, and daily operations

• Displays a professional appearance and is a positive role model