Regional Director

Description

The Regional Director will be assigned to a geographic location to plan, direct, coordinate, and oversee operations activities, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. Traveling is essential for this role (50%) and may require more than 40 hours per week.

Supervisory Responsibilities:

• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely, constructive, and builds teams with high morale and high efficiency.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Oversees the daily workflow of the Program Managers.
• Oversee Disciplinary Actions and conduct investigations as needed.
• Handles discipline and termination of assigned employees in accordance with company policy.
• Hires and trains new employees as needed.

Duties/Responsibilities:

• Comply with Carolina Therapeutic Services, Inc. policies and procedures.
• Obtain 4 co-locations per quarter and work with Program Managers and Case Managers to build MOU, maintain relationship, and continue flow of referrals.
• Oversee the full-cycle of referrals from intake to discharge and produce appropriate reports to IL Assistant State Director.
• Strategize on capturing productivity (billable hours), oversee maintenance of target hours in assigned site(s), and provide appropriate reports to the IL Assistant State Director.
• Determines labor needs to meet production goals.
• Plans and organizes daily activities related to production and operations.
• Monitor and review incident reports.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Works alongside Clinical Director and coordinates with other support departments such as, but not limited to, human resources, marketing, and finance to ensure successful production operations.
• Develop 1 CTS-hosted event per quarter.
• Oversee PSR Department and events.
• Attend provider fairs, if applicable.
• Establishes, implements, and communicates the strategic direction of the organization's operations division to carry out CTSHEALTH’s Strategic Plan.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Establishes and administers the department's budget.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Participate in state and local audits.
• Performs other related duties as required or assigned by supervisor.

Requirements

 Qualifications:

• Bachelor’s degree in a human service field, or related field combined with 2 years of human services experience required; master’s in human services field preferred
• Fluent in Spanish or Polish, a plus
• 2 years of supervisory experience
• Experience building and maintaining business partnerships
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.