Regional Collections Coordinator

Company Details

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. 

 

 Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. 

  

Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments:  Insurance and Reinsurance & Monoline Excess.  Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth. 

 

This role will be based in our Irving, TX office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

 

The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID

 

Responsibilities

As a Regional Collections Coordinator, you'll organize and peform collection activities on past due premium balances for the regional operating units with the goal of minimizing bad debt expense and increasing recoveries.  You'll be an integral part of the organization as you collaborate with regional billing teams and the Berkley Premium Audit Services team to resolve disputes and facilitate payment for our commercial customers.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Provide detailed analysis of debt owed by letter, phone, and email correspondence with policyholders and agents regarding unpaid invoices on expired and cancelled policies. Document notes regarding conversations and correspondence.
• Review each collection account assigned to collector queues weekly, taking appropriate action and follow up documentation
• Determine optimal terms of installment agreements offered to delinquent accounts in order to collect bad debt considering time value of receipts
• Propose settlement agreements to clients in order to resolve complex disputes and unpaid premiums. Use judgment to determine amount of debt the company will write-off
• Communicate with premium auditors and processors from Berkley Premium Audit regarding disputes, errors, or questions for audits in collections
• Assign collection accounts to third party collections vendor as needed
• Maintain the write-off approval record for audit purposes and execute voids from Open Collection in the billing system when write-offs have been approved.
• Review workload distribution with manager monthly to ensure volume of accounts assigned is level and adjust as needed among collectors and third-party agencies.
• Respond to inquiries from underwriters, insureds, agents, and internal customers regarding policies in collections.

Qualifications

What you need to have:

• High school diploma or equivalent
• 3 to 5 years of general business experience or equivalent
• 2+ years of experience with insurance billing and customer service 
• Strong working proficiency with Microsoft Excel and Outlook 
• Aptitude for analyzing data; strong quantitative skills
• Excellent written and verbal communication skills 
• Attention to detail whben analyzing metrics and entering data

What makes you stand out:

• Two years of commercial collections experience preferred
• Ability to work in a fast-paced, customer-oriented environment
• Affinity for technology - abilty to work in multiple computer systems 

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.