Regional Client Services Manager

Support our Patterns west locations! Must be in Kansas, California, Washington, or Nevada.

SUMMARY: Provide excellent customer service to families, providers (both internal and

external) and funding sources, to facilitate quality care and services. Work collaboratively

and effectively with various provider agencies to expand and maintain Patterns

contracting and credentialing agreements. Work with the operations teams in various

areas to ensure the efficient operation of services provided by local Patterns offices.

Supervise operations coordinators and other administrative staff at local Patterns offices.

DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Authorization Management/Revenue Cycle Management

● Oversees the coordination of authorizations for service and related data entry into Central

Reach system

● Ensures timely assessment, treatment and recurring authorizations submission

● Resolves or assists in the resolution of expired or denied authorizations

● Receives approved authorization information; communicates to the clinical team and

enters into Central Reach

● Supports billing submissions and verifications, as assigned

● Other duties as assigned

Intake Cycle Management

● Oversees the intake paperwork process and online file maintenance

● Oversees the timeline for conversion of intakes, in collaboration with Clinical Director

● Ensures intake team is efficient and appropriate with communications and coordination

between incoming client families and funding agencies

● Other duties as assigned

Contract Management

● Credentials or oversees the credentialing of newly hired or newly

licensed/credentialed/qualified Patterns providers

● Completes or assists in the completion of CAQH and Funding Source

Applications

● Re-credentials or oversees the re-recredentialing of existing providers, as

needed

-Systems Administration

● Oversees the management of all internal and external systems use by members of

the local operations teams (including Central Reach, insurance carrier portals, state

Medicaid portals, and/or local funding agency portals)

● Oversees the coordination and quality management of relevant data entry into

-Central Reach

● Oversees the management of the intake and discharging of clients on the Wayne

County, via the online client portal

● Other duties as assigned

Scheduling/Payroll

● Oversees the management of schedules for assigned locations

● Coordinates with Clinical leaders in each office to ensure master schedules are created in a

timely and accurate manner

● Oversees operations coordinator staff management of authorization maximization

● Oversees operations coordinator staff management of staff timely conversions of sessions

● Oversees reconciliation and audits of clinic schedules and provides feedback to supervisor

● If coverage is needed, assists or fills in for administrative support

● Oversees the Monitoring, tracking, and communication of cancelation trends with the

supervisor to improve treatment provision

● Facilitates the accurate submission and/or completion of all staff sessions during each

payroll period in order to ensure accurate staff payments

● Other duties as assigned

-Facilities Oversight

● Supervises operations coordinators in management of the day-to-day operations of each

facility, ensuring a safe and efficient working environment.

● Supervises operations coordinators in maintaining inventory of supplies and equipment,

reorder as necessary, and liaise with vendors.

-General Operations

● Collaborates with the team on process improvement

● Receives mail correspondences and distributes to appropriate department

● Assists in the completion of accreditation tasks and responsibilities

● Creates a compassionate and efficient culture that enables serving as many clients as

possible, while remaining profitable

● Evaluates, reports and corrects risks/compliance concerns

● Completes work accurately and timely, meeting deadlines

● Maintains positive, productive, and collaborative working relationships with staff,

clinical team and management

● Maintains a respectful and integral working environment

● Completes or assists in the completion of client file requests

● Maintains confidentiality of