Regional Business Partner

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

 

The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps prevent and manage employee relations cases, and ensures local practices remain compliant and fit for purpose.

Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.

What you’ll be doing:

Operational Leader Support

• Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.
• Manage complex or sensitive cases in collaboration with the regional and business partnering team and the Legal team where required, ensuring stakeholder management, involvement and communication throughout the case. 
• Act as a trusted point of contact for tactical people-related guidance and employee case management.
• Proactively analyze data and insights to identify trends and systemic issues, informing conversations with leaders to prevent case escalation and flag risks requiring intervention.
• Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.

Policy & Process Execution

• Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.
• Partner with Legal and Centers of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.
• Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.
• Ensure employment policies, practices, and decisions remain compliant with local employment law
• Design and implement scalable HR templates, tools, and processes to drive operational efficiency and ensure a consistent employee experience across all supported regions.

Supporting Visa applications and Right to Work

• Co-ordinating the administration and end-to-end processing of visa applications including ensuring compliance of right to work checks

Who you are:

• A skilled HR professional with experience across the employee lifecycle, ideally gained in fast paced, scaling technology business 
• Exposure to global markets, international labor laws and regulations is highly desirable
• Experience of administrating visa processing and certificates of sponsorship 
• Confident advising and supporting leaders on a wide range of people matters, including employee relations cases, performance management, and wellbeing
• Comfortable navigating ambiguity and working with autonomy while knowing when to escalate or seek guidance
• A clear, credible communicator who can build trust and influence at all levels of the organization
• Highly organized, diligent, and with strong attention to detail, maintaining a commitment to operational excellence in all processes, documentation, and compliance
• Analytical and data-informed, able to interpret workforce metrics to proactively identify trends, risks, and opportunities
• Pragmatic, solutions-focused, and resilient, with a continuous improvement mindset
• Fluent in English

What's in it for you:

• A competitive base salary range of $95,000-105,000 (dependent on experience)
• Tailored leadership development programs, including workshops, coaching, and feedback sessions to enhance your skills
• Career development opportunities with a clear path for progression and access to our in-house enablement team
• Flexible working model: Hybrid working setup with 2 days in the office and 3 days from home
• 20 vacation days + 2 personal days + 10 paid holidays per year
• Two paid volunteering days a year a to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities through the Trustpilot Academy and B