Regional Analyst 1 Customer Experience

Location(s): Irving
Job Schedule: Full-time
Degree Level: Bachelor's
Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Regional Analyst 1 Customer Experience to join our team in Irving.

 

Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region.  Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

Who We're Looking for:

The following job +function statements describe the general nature and level of work being performed.  They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team. Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.  Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies.  Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc. May perform other related duties as assigned.

A Day in the Life:

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Education: Bachelor’s Degree in Business or related field required. 

Experience: 0-1 year (Specialist) / 1-3 years (Analyst) progressive Marketing and Sales experience. At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred. Previous sales or dealership contact experience is a plus.

Job Abilities & Skill:

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.
• Ability to function effectively and remain productive in an office environment.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Result driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.
• Excellent communication skills with high attention to detail and analytical mindset. Adaptable and results focused with the ability to work in fast-paced, high-intensity environment.
• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan. Must be open to future relocation.

What You’ll Look Forward to as a Regional Analyst 1 Customer Experience at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.                                                                                                                 

Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.                                                                                    

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental he