Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The National Accounts, Inside Sales Representative works with customers to proactively and reactively help identify, understand, and resolve business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations; and works both independently and collaboratively with other Specialty Distribution and Cencora team members focusing on accounts where high-touch customer interaction is essential to business retention and expansion.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner. Is the primary point of contact for all issues and orders.
• Acts as a consultative business partner, continually identifying opportunities to improve the customer’s business through increased utilization of Cencora's service/programs/solutions.
• Proactively anticipates, investigates, and resolves customer issues (e.g., stock shortages) both in the field and remotely via phone. Responsible for “end to end” total issue resolution and developing and executing an independent plan to ensure customer satisfaction.
• Supports sales efforts for business expansion aligned to corporate division and business unit goals
• Onboard and develop new business opportunities through proactive outbound calling/marketing efforts.
• Surfaces customer needs through a strong knowledge of the customer’s business and deep relationship and identifies potential ASD programs/solutions opportunities that would benefit the customer’s business (e.g., Women’s Health IUD Program & Cubixx).
• Develops and improves knowledge of Community Health Center, Federally Qualified Health Center and Contracted Pharmacy programs, updating accounts on 340B market changes such as pricing, new products and 340B guidelines.
• Provides input to and ensures that Account Management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities.
• In collaboration with Customer Service and Account Executives, works to continually improve the customers overall satisfaction.
• Coordinates closely with wholesale and specialty distribution Account Executives, present a cohesive “face” to the customer.
• Logs all customer and key internal interactions in Salesforce on a timely and continually basis to identify opportunities, facilitate issue resolution, periodic reporting and coordination.
• Develops and demonstrates a comprehensive knowledge of customer invoicing, payment terms, collections and customer payment history as necessary to assist Accounts Receivable as required from time-to-time.
• Develops and maintains working knowledge in all industries, along with the regional territory, through the use of specialty distribution training, sales executive collaboration, industry information and company literature.
• Works directly with Director of Sales to transition newly acquired business to the individual territory assignment.
• Must be willing to travel quarterly (including overnight travel) within the assigned customer base and geographic territory; travels to events such as conferences, national and regional meetings.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires a demonstrated track record of successful in-person account management skills within a defined territory and customer set resulting in a high level of customer satisfaction. Must be comfortable working independently with customers, and regularly applying business judgment to application of company policies. Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience. Normally requires a minimum of two (2) + years related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to build strong in-person customer relationships
• Strong interpersonal skills and ability to work as a cohes