Regional Account Coordinator

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.


Job Summary
The Regional Account Coordinator plays a critical role in supporting the Canadian Commercial Sales team by serving as the administrative and commercial support partner to the Regional Business Director and Sales team, providing coordination, visibility, and reporting support while partnering closely with centralized Operations for execution of order and fulfillment processes.
This role partners closely with Regional Business Director and District Sales Managers to support daily sales execution, support internal approval workflows by tracking status and escalating delays to appropriate stakeholders. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment while maintaining a strong customer and sales support mindset.

Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities as reasonably required by business needs.

Sales & Order Administration
• Support the Regional Business Director and DSMs by partnering with Operations on capital order processes, ensuring required documentation and approvals are submitted accurately and on time.
• Serve as a communication bridge between Sales and cross-functional teams by providing status visibility and facilitating information flow related to order progress.
• Support RBD and approval workflows to keep deals moving efficiently.
• Coordinate loaner and demo device contracts and logistics to make sure every demo unit is in positions to drive sales or stabilize relationships.
• Administer region-specific sales and operational requests.

Sales Team & Executive Support
• Provide administrative and operational support to the Canadian Commercial Sales leadership team.
• Partner with RBD & DSM’s to support territory needs.
• Assist with reporting, documentation, and tracking activities within Salesforce.com and related systems.
• Support onboarding coordination for new customers and assist with ongoing customer support needs. (Device delivery, install, training and funding of device.)
• Work with third party (Catalyst) to ensure financial records are processed on time for sales team and deals are funded correctly.
• Assist in organization of demo days, dinners, events and other activities DSM’s are running in their territories.

Customer & Business Support
• Collaborate closely with sales team and internal teams to ensure seamless customer experience.
• Communicate customer feedback, order updates, and key information to appropriate internal stakeholders. (Device breakdowns, Install &