Region Program Implementation Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

The American Heart Association has an excellent opportunity for a Region Program Implementation Manager in our Healthcare Business Solutions department!

 

This position will work in a hybrid setting (in office approximately 1-2 days a week and as needed) in our Dallas, TX. office.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

Region Program Implementation Manager responsibilities: 

• Manage training implementations for HeartQuarters Training for regional corporate accounts.
• Provide effective and strategic consultation with regional accounts.
• Become an expert in training center operations in order to manage, instruct, implement, advise, and mentor the training needs of a portfolio of regional customers.
• Build and maintain effective relationships with current and prospective customers.
• Develop and deliver education and training materials for customers on a variety of topics, including but not limited to CPR training, training center management, and more.
• Develop and lead program implementation strategies in alignment with initiative objectives. Serve as point person for ongoing operations needed by Training Centers and internal initiatives.
• Teach Heartsaver, BLS, and Community level CPR classes to varying groups, including internal employees, customers, and other groups.
• Coordinates Training Center operations. Ensures all functions of the Training Center are completed in accordance with The Program Administration Manual (PAM).Develop and maintain agreements, ensure materials are available and delivered as needed, and all aspects of each training program are in place to support the scheduled training
• Perform a variety of administrative tasks, including but not limited to compiling and pulling reports, documentation, recording inventory, ordering supplies, shipping equipment, and other tasks as assigned.
• Performs other duties as required or assigned. This department is rapidly growing and evolving, and duties are fluid as our team of resuscitation experts continues to expand the team’s scope and reach to collaborate in the Nation of Lifesavers initiative.

 

Qualifications

• Bachelor’s degree in education, Business, Sales, Marketing, or related area or equivalent work experience.
• Two (2) -Three (3) years of relevant experience.
• Certified American Heart Association CPR Instructor status or willing to complete upon hire.
• Experience with adult training programs, customer service, or service/training product sales.
• Experience in the operations and management of Training Center facilities.
• Decision-making ability to solve problems while working under pressure and effectively communicating these solutions to co-workers and customers.
• Excellent time management skills including prioritizing work assignments, being flexible in scheduling tasks, and meeting deadlines.
• Advanced PowerPoint, Word, and Excel skills, including delivering PowerPoint presentations to both large and small groups.
• Experience with effectively interacting with corporate representatives at a high management level.
• Ability to travel up to 40% and overnight stay.
• Ability to lift up to 35 lbs.

 

Compensation & Benefits

 

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide