Region Business Process Expert - Maximo

(Internal Hiring Only)

The Americas (AME) Region Business Process Expert (RBPE) for Maximo is responsible for supporting region ERP deployments, technology adoption and continuous improvements.

 

The Maximo RBPE supports all Product Lines, with responsibility for all Maximo system data and processes.

 

Physical location for position to be discussed.

 

Responsibilities

• Participate in pre-studies & process adoption exercises relevant for Maximo
• Assess data prior to new deployments & drive associated data cleansing & preparation activities
• Ensure data migration criteria are understood/respected/populated during deployments
• Participate in User Acceptance Testing with emphasis on key change management areas
• Ensure integration with all streams for end-to-end topics
• Support Business Process Owner (BPO) on training documentation, including local specificities
• Deliver new Key User (KU) training; Provide refresher training as needed
• Ensure understanding & adoption of standard business ERP system technology, processes and data
• Support Post Go-Live maturity ramp-up, including problem resolutions and SNOW ticket management
• Ensure consistent and accurate region data post-deployment, including change management for new technology; Proactively monitor data integrity; Reinforce Master Data Governance
• Implement control tower approach / monitoring of usage post deployment to ensure core processes are respected (based on core KPIs defined by BPO); Liaise between BPO and KU network to identify process optimization and/or tailoring opportunities that achieve efficiency with appropriate governance
• Ensure top region KPIs for assigned stream are identified and monitored; Identify and lead/support KPI improvement initiatives
• Ensure region requirements for reporting and other automated tools for assigned stream are identified and addressed as feasible, prioritizing automated solutions with cross-site and cross-PL applicability
• Provide expert support to region for solving Maximo system/process/data problems; Consolidate, prioritize and report open points; Seek common solutions
• Animate stream KU network for AME; Ensure knowledgeable and empowered KUs; Share best practices
• Ensure effective stream communication through meetings, Teams, etc.
• Communicate and support all future ERP process and tool releases and updates; Participate in specification; Lead setup, testing, training, support, etc.; Manage changes across region
• Provide single AME point of contact for Maximo BPO (e.g., KU network interface, open item escalation, consolidation / prioritization /specification of AME needs for new releases, ticket management)
• Successfully collaborate with BPOs, RBPE team, KUs, other streams, region PLs and IS&T partners
• Support design and implementation of internal and external interfaces with Maximo within Alstom’s ERP landscape or with external MMIS of JV or 3rd party systems.

 

Qualifications:

• Bachelor’s or Master’s degree in Business, Engineering, Science or related field
• >4 years of experience in industrial, product introduction, supply chain, finance, sourcing, quality or trains/train systems/transit maintenance
• >4 years of experience with Maximo systems
• >4 years of experience with SAP systems
• >2 years of experience with ERP system implementations
• Strong understanding of business operations
• Experience leading complex process improvements
• Proven leadership and influencing skills
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Drive to learn and master new technologies and techniques
• Ability to perform in ambiguous & challenging situations, effectively cope with change, meet challenging deadlines on simultaneous projects while effectively managing risk and uncertainty
• Ability to work effectively with multiple stakeholders in a matrixed environment
• Fluent in English

 

Desired Characteristics

• >2 years of experience with Alstom’s Global Single Instance (GSI) technology
• >2 years of experience as an ERP system Region Process Business Expert or Key User
• >5 years of rail industry experience
• Prefer standing in Alstom’s World Class Manufacturing program

 

(Internal Hiring Only)

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