Recreation Facility Assistant

JOB LOCATION

Aurora, Colorado 80016-5700

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary: $20.96 - $26.20/hour

The deadline to apply for this position is February 9, 2025. However, it is subject to close at anytime once a qualified pool of applications is received.

This position provides support for the Southeast Recreation Center and Fieldhouse performing facility and/or front desk operations, customer service, cash handling, use of registration software, clerical and program support. Will be responsible for answering phones, checking in participants, registrations, memberships, reservations, light cleaning and custodial duties, and performs other duties as assigned.

This position is a general clerical/customer service position that works in a high performance, customer-focused team environment and is responsible for customer-oriented tasks. The customer service representative serves as the first point of contact for customers and will assist inquiries in person, on the phone and electronically. This position requires a high level of problem-solving ability, self-initiative and the ability and willingness to work at times without direct supervision.

Dependability and confidentiality are additional aspects of the job. Provides support and assistance to City employees, citizens and a variety of other customers. Flexibility of schedule, which may include evenings and weekends, and dependability, are key aspects of this position.

PRIMARY DUTIES & RESPONSIBILITIES

• Under general supervision, the Guest Service Representative provides information to the public regarding the Recreation Department's available facilities, activities and programs.
• Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services
• Provides support to the Facilities Coordinator to develop Recreation Center Attendants
• Displays excellent customer service skills, establishes and maintains effective working relationships with other employees, public officials, and all members of the general public
• Supports the Facilities Specialist in customer communication and marketing efforts including mass notifications (rescheduled/cancel/book classes, programs, reservations, and special events)
• Resolves routine problems or complaints regarding recreational services or programs
• Assists in the creation and posting of building notices and signage
• Assists with special projects as necessary
• Effectively communicate both verbally and in writing
• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer
• Uses a variety of computer software programs
• Records and processes fees involving park and facility reservations, course registrations, and permits; accounts for all existing working cash assigned and revenues generated during scheduled shift
• Completes all required reports and records accurately and on schedule; submits/deposits to the proper person or office.
• Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
• Distributes, collects, inspects, and accounts for equipment
• Sets up and breaks down rooms/areas or activities
• Educ