Receptionist/Medical Assistant

Description

  Essential Duties and Responsibilities:

· Provides the highest level of customer service.

· Creates a calm and welcoming atmosphere for patients.

· Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.).

· Assists and supports providers as necessary.

· Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms.

· Completes all required facility opening and closing duties.

· Greets patients with welcoming and positive attitude.

· Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention.

· Sells the consultation to patients over the phone and in person.

· Manages multi-line phone system and assigned daily work flow.

· Fully handles patient scheduling process.

· Strives to achieve high level of patient retention and new patient scheduling.

· Recognizes visit type and locations by color.

· Memorizes and utilizes appointment durations and appointment types during the scheduling process.

· Blocks appropriate resources / equipment during the scheduling process.

· Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions.

· Ensures all patient paperwork is complete, correctly input into eClinical, and scanned into patient record.

· Sends necessary paperwork to correct departments.

· Organizes patient photographs.

· Accurately enters payments, claims and adjustments within eClinical.

· Enters required billing alerts.

· Completes Daily Reports and scans them to the correct departments.

· Balances daily cash.

· Fills out deposit slips and prepares bank deposits.

· Makes deposits and completes change requests at bank when necessary.

· Knowledgeable about current promotional events.

· Supports spa in-house and off-site promotional events, as required.

· Attends and participates in any training and educational seminars, as required.

· Creates and addresses telephone encounters.

· Escorts patients to treatment rooms and prepares them for cosmetic appointments.

· Reconstitutes/draws up injectables per provider instructions.

· Assists medical providers during cosmetic procedures (injectables, lasers, consultations, etc.).

· Prepares or assists with inventory, as directed.

Requirements

Skills and Qualifications:

· Excellent oral and written communication skills.

· Teamwork and positive, patient focused attitude.

· Highly motivated and energetic with a naturally friendly and professional attitude.

· Demonstrated ability to multi-task, detail oriented, and organized.

· Ability to effectively communicate with patients, staff, and providers.

· Outstanding interpersonal skills and works well with patients using tact and diplomacy.

· Takes direction well and able to implement given direction.

· Must have a valid driver’s license and good driving record.

· Ability to work independently or within a group setting.

Education and/or Experience Requirements:

· Preferred:  Associate’s Degree

· Minimum: one year customer service experience

· Excellent computer skills; experience with Microsoft Word, Microsoft Excel