Receptionist

Organizational Summary: 

The Judy Genshaft Honors College (JGHC) offers a remarkable learning experience that combines the resources of a top research university with the personal attention and close-knit community most often associated with top-tier, private institutions, where high-achieving undergraduate students complete their general education requirements through a unique set of courses taken alongside the major requirements. In the JGHC, the full potential of education is realized when classroom learning is paired with experiential learning. The ability for students to participate in a diverse offering of this type of education is one of the factors that makes Honors College so special. This type of learning is embodied in the three values of JGHC: global engagement, community service, and collaborative research. The mission of the JGHC is to provide transformative educational opportunities that will prepare highly motivated, intellectually curious, service-oriented, and academically accomplished students to become active and engaged thought leaders of the 21st century.

Position Summary:

Reporting to the Facilities and Events Manager, the receptionist serves as the first point of contact for faculty, staff, students, and external guests, ensuring a welcoming, professional, and efficient environment. This role oversees the main lobby reception, manages front desk operations, and provides administrative support. The Receptionist will also oversee Honors Ambassadors (HAs), managing their schedules and ensuring they fulfill their responsibilities effectively. The incumbent will possess strong organizational and communication skills, a customer-service oriented mindset, and the ability to multitask in a dynamic environment.

Job Duties:

• Oversee main lobby reception, maintaining a professional and organized front desk presence.
  Greet and direct faculty, staff, students, and external guests courteously and professionally.
  Answer and route phone calls, take messages and respond to inquiries efficiently.
  Manage visitor check-ins, ensuring security protocols are followed.
  Maintain an organized and welcoming reception area.
• Coordinate and manage front desk operations, including scheduling and tracking daily activities.
  Handle incoming and outgoing mail, packages, and deliveries.
  Assist ordering office supplies.
  Assist with data entry, filing, and document preparation.

 

• Maintain office supplies and coordinate restocking as needed.
  Support event logistics, including room reservations and setup coordination.

 

• Oversee Honors Ambassadors (HAs), including scheduling and ensuring proper coverage.
  Track working hours for HAs
  Serve as the primary point of contact for HAs, providing guidance and support.
  Monitor and ensure compliance with building policies and operational procedures.
  Manage reserved parking spot and golf cart reservations and ensure appropriate usage.
  Oversee lost and found operations.

 

• Perform daily walkthroughs upon arrival to ensure the building is free of damage and potential threats to operations
  Enforce building policies and provide basic security assistance when needed.
  Liaise with internal departments and external vendors to ensure smooth facility operations.
  Report maintenance or security issues promptly to the appropriate departments.

 

• Provide support for events, special projects, and administrative initiatives as assigned.

 

• Performs other duties as assigned.

Minimum Qualifications:

This position requires a high school diploma or equivalent, with two or more years of experience in an office or administrative support position. Associate or Bachelor's.

 FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF 

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at c