Receptionist

Overview
The Receptionist will provide front line customer service to MFA Oil customers and visitors by greeting, welcoming, and directing them appropriately, and will operate the company telephone switchboard to route incoming calls and place outgoing calls. The Receptionist also will maintain security by following procedures, monitoring the logbook, and requiring employees to accompany visitors through the building.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities
• Efficiently operate company switchboard
• Answer incoming telephone calls and transfer to the appropriate department in a timely and professional manner
• Take accurate messages for company personnel when necessary
• Courteously receive visitors and refer them to appropriate company personnel
• Receive payments from customers and issue receipts when necessary
• Accept mail for company personnel and release items to individuals that come in and sign for them
• Report all telephone mechanical issues to Network Operations
• Maintain the MFA Oil Company telephone directory
• Update customer account information in company systems including address changes and inactivating, reactivating, and transferring accounts for field locations
• Process undeliverable customer statements
• Verify membership cards are tagged correctly on customer’s accounts
• Provide support to the team by assisting others as required to meet team deadlines
• Assist with document imaging project
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned
Job Requirements
• High school diploma or equivalent
• Proficient computer skills and familiar with Microsoft Office products
• Ability to quickly learn company structure, operations, departments, and personnel to facilitate handling of calls and receiving visitors
• Must be skillful in operating electronic switchboard
• Good working knowledge of basic accounting principles and office procedures
• Knowledge of good workflow principles
• Excellent organizational and creative problem-solving skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
• Ability to meet company requirements including successful pre-employment drug screening and criminal background check
• Legal authorization to work in the United States
Preferred Skills
• Knowledge of JD Edwards’s programs
• Ability to meet deadlines with a high degree of time management skills
• Able to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them


ABOUT MFA OIL COMPANY
MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
• Put Customers First
◦ Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
◦ Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
◦ Deliver on Your Promises – Do what