Receptionist, Central Services

Central Receptionist
Rasmussen University
Online/Remote

The Rasmussen University Central Receptionist is a customer service focused role responsible for handling a high volume of incoming calls, greeting visitors and performing general administrative duties in a team oriented corporate office setting.  This role also assists other members of the Central Administration team with overflow work, including coordination of office events, data entry and special projects.

Responsibilities:

The Central Receptionist has primary areas of ownership as follows:

 

Central Reception Support-80%

• Corporate office phone line coverage of up to 200 calls a day, answering questions, and directing calls as appropriate via use of desktop application.
• Greeting and directing visitors as appropriate.
• Responsible for front desk coverage from 8AM CT-5PM CT.
• Ensuring high level of customer service for all callers and visitors and following Rasmussen protocols and procedures guidelines for phone all interactions.
• Field common questions from employees and staff daily.

Administrative Support/Event Management-10%

• Assist the Administrative and Executive Team with onsite meetings, managing catering orders, and projects (i.e. preparing binders for department trainings and printing materials for onsite meetings).
• Helps facilitate office events (REMy Celebrations, holiday parties, community service day, and team building activities).
• Assist with onsite meetings.
• Manage conference room calendars.

 Campus Support-5%

• Maintaining the Campus Directory and connecting with campuses/offices to verify directory information is accurate.
• Collaboration with departments to develop ideas to better serve our students/callers.

Floor Management- 5%

• Distribution of mail and other packages delivered to the office.
• Ordering of office supplies, including employee break room.
• Maintenance of TV monitors and content via Carousel system.
• Ensuring the office floor, lounge, and meeting areas are kept organized, clean and well stocked.
• Assist with communication to the office floor regarding events, gatherings and officer reminders.
• Safety Promoter during fire drills and being knowledgeable in emergency protocols.

Problem Solving

This position requires a high degree of customer service skills and the ability to readily problem solve.  The Central Receptionist guides all students/callers to the applicable Rasmussen Employee and/or department that can solve his/her issue.  The Central Receptionist also guides the caller to next steps if there is no one available at that time to assist. The Central Receptionist must use their knowledge and sensible decision making skills on a daily basis.

Magnitude & Impact

The Central Receptionist is the first person a visitor, an employee, and/or guest interacts with on a daily basis. The Central Receptionist is expected to be professional when interacting with others and to model the Rasmussen Core Values at all times.

Reporting Relationships:

The Central Receptionist reports to the Office Manager.

Requirements:

• Associate's Degree Required
• One to two years of prior office experience including reception, filing, customer service roles, and administrative duties.
• Prior experience in a call center environment handling customer service/collections is a plus.
• Excellent verbal and written communication skills.
• Positive upbeat attitude, willingness to learn, outstanding problem-solving skills, and professional demeanor.
• Has the ability to follow detail scripts and to make sensible decisions based on the situation at hand.
• Is a team player and can work collaboratively with other departments.
• Is an independent starter.

About Us:

Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and