Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

Under general direction of the Workplace Manager, the Concierge Administrator, supports the Workplace Solutions (WPS) Department, associates/guests, and the Cencora businesses in each local office. The Concierge Administrator performs various duties to include concierge and receptionist duties

Primary Duties and Responsibilities:

• Respond to all incoming phone calls in accordance with outlined company procedures

• Assist visitors with visitor arrival and departure process following all company health and safety procedures

• Ensure visitors (customers, vendors, job applicants and other etc.) are properly displaying Cencora issued temporary identification

• Provide room reservation guidance

• Alert logistics coordinator to attend to conference room meeting issues

• Receive and fulfill concierge requests

• Follow lobby opening and closing procedures

• Maintain visitor sign in/sign out technology and equipment

• Coordinate with on-site security or badge administrator regarding card access issues

• Assist associates with questions related to badging, directions, etc.

• Communicate with day porters when service is needed

• Update the reception SOP, including commonly used phone lists

• Accept deliveries and route to recipient or designated location

• Direct first-responders to appropriate location, respond to 911 calls and other emergency services

• Perform administrative duties, as needed

• Manage necessary office supplies and equipment supplies to include taking inventory and ordering supplies

• Assist guests and visitors with printing from the guest printer

• Maintain and promote positive and professional working relationships with associates, teammates and management

• Comply with policies, procedures safety rules and regulations

• Perform related duties as assigned

• Requires a minimum of 1 year of related experience

• Completion of a 2-year associate degree preferred but not required

• Must have customer focus and an outstanding customer service mindset

• Must be able to multi-task and prioritize, tolerate stress, and work under pressure

• Must be able to problem-solve with the customers’ best interest in mind

• Must have elevated written and verbal communication skills, be able to listen and be detail oriented

• Must have strong interpersonal skills and ability to make customers feel welcome by utilizing a personable approach to service and maintaining a positive attitude

• Must be able to handle emotional, confrontational people in a calm and professional manner and never lose composure

• Knowledge of how to use a multi-line phone system

• Some knowledge of Microsoft Office Suite, MS Teams and SharePoint is required

Work Environment:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is usually low

• The environment is an office environment

Physical and Mental Requirements:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to

• Sit and talk or hear for extended periods of time

• Use hands and fingers to type, answer phones and forward calls

• Reach items with hands and arms

• Ability to lift 25 lbs. of materials

• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus

• 50% or more time is spent looking directly at a computer

• Associate is