Reception and Placement Program Coordinator

Description

Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.
Works Hours: 8:30 a.m. - 5:00 p.m.
Workdays: Monday - Friday
Location: 202 W French Pl, San Antonio, Tx, 78212

Summary: Catholic Charities of San Antonio is seeking a compassionate and dedicated individual to join our team as the R&P Program Coordinator. The Refugee Resettlement and Placement (R&P) Program Coordinator will play a pivotal role in assisting refugees to rebuild their lives and integrate into the local community successfully. The ideal candidate will possess excellent organizational and interpersonal skills to manage program operations, collaborate with partners, and ensure the delivery of comprehensive services to refugees.

Position Responsibilities:

• * Work closely with the R&P program team members to ensure the delivery of R&P program services in a timely professional manner.
• * Conduct regular and periodic reviews of caseworker activities, including client assessments, resettlement plans, referrals, and follow-ups.
• * Ensure that caseworkers adhere to the established guidelines, protocols, and best practices while delivering services.
• * Monitor the accuracy and completeness of client records, case notes, and documentation.
• * Generate regular reports on casework activities, outcomes, and challenges for management and funding purposes.
• * Foster open and effective communication channels between caseworkers, program management, and the rest of refugee resettlement programs.
• * Maintain accurate and up-to-date client records, case files, and reports to comply with program requirements and funding regulations.
• * Coordinate cultural orientation sessions for clients to boost their understanding of US laws, culture, and societal norms.
• * Address any concerns or issues that may arise in the casework process, working towards swift resolution.
• * Analyze trends and patterns in casework data to inform programmatic decisions and improvements.
• Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self, others.
• Other duties as assigned by supervisor.

Competency:

Adaptability

Customer Service

Building

Collaboration

Communication

Interpersonal Awareness

Requirements

Minimum Qualifications:

Education

o bachelor’s degree in social work or business-related field.

· Experience

o Minimum of 2 years’ experience in refugee resettlement or related fields.

· License and Credentials

o Reliable transportation

o Valid driver license, with clean driving record

o Valid vehicle insurance

o Bilingual preferred

Minimum Knowledge and Skills:

• Knowledge of State and Federal Contracts and Grants.
• Knowledge of Program Manuals and Operational Guidelines.
• Knowledge of client files documentation and record keeping.
• Skilled in using personal computer, various software, email, and internet.
• A solid grasp of file documentation and record keeping.
• Must be detail oriented, organized, self-motivated, work well independently and in a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.
• Must be able to drive agency vehicles.

Travel Requirements:

Travel requirements for the position include 50% local and 50% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are