RCAM Business Coordinator

Title: RCAM Business Coordinator

Employee Classification: Administrative Professional

Institution: Northeast State Community College

Department: RCAM

Campus Location: Northeast State at Kingsport

Salary: $50,291 - $58,295 dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

The RCAM Business Coordinator serves as the first point of contact for quotes, billing, and contracts for the Regional Center for Advanced Manufacturing (RCAM), Workforce Solutions and Career Services, as well as for billing for RCAM students. They are a key part of the RCAM team for managing relationships with industry partners, marketing new opportunities, and supporting apprenticeship and structured training processes.

Job Duties

• Serve as the primary contact for quotes, billing, and contracts through RCAM / Workforce Solutions / Career Services

• Serve as the primary contact person with accounting and college Bursar for RCAM

• Manage processes and procedures including but not limited to:

o Manage Contracts and billing for critical industry clients of NeSCC RCAM

o Manage critical schedules related to industry partners and other key RCAM initiatives

o Manage and track all revenue for RCAM / Workforce Solutions / Career Services

o Provide relief for other RCAM critical staff positions as needed

o Manage grant related initiatives for RCAM / Workforce Solutions

• Implement initiatives consistent with Northeast State Community College and the TN Department of Economic and Community Development.

• Financially onboard industry partners

• Manage all Economic and Workforce Development JAGGAER Contracts +

• Assist the RCAM Director with marketing new training offerings and industry-recognized credentialing efforts of RCAM and future facilities

• Work closely with the RCAM Director to onboard new industry and students.

• Manage communication with new and existing AMP (Advanced Manufacturing Partnership) partners

• Prepare contracts, proposals, and billing for RCAM products and services and communicate with partners

• Drive improvement in process effectiveness and efficiency

• Complete other assignments as directed by supervision. 

Minimum Qualifications

• Bachelor’s degree from an accredited institution related to education/training, business, or technical fields and two years of relevant experience OR Associate degree from an accredited institution related to education/training, business, or technical fields and four years of relevant experience
• Experience with facilitating, developing, and maintaining partnerships

Preferred Qualifications

• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
• Knowledge of accounting principles and college billing and budget processes
• General Skills: customer focused, self-directed, attentive to detail, must be able to make sound decisions independently when needed
• Abilities: interface with customers, educators, manage multiple tasks and administrative responsibilities with a general knowledge of accounting principles

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time exper