Radiology Senior Scheduling Coordinator

Overview

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

 

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.   

 

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

 

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities

Under the leadership of the Supervisor and Assistant Director of Central Scheduling, performs a variety of duties related to Scheduling, authorizations, pre-registering, and registering of patients for radiology and some ancillary services on the main hospital campus and off sites. The Scheduler is responsible for obtaining and entering orders, from electronic faxes or physician offices for scheduled/nonscheduled tests or procedures. The Scheduler ensures all exams are scheduled accordingly and provides clear and accurate instructions/information to patients regarding their upcoming procedures. The Scheduler is responsible for entering complete and accurate data using the appropriate computer systems, verifying demographic and insurance information, and ensuring required authorizations are in place, when applicable. This position serves patients, physician’s offices, and other customers, and requires excellent communication and customers service skills.

 

1. The Scheduler performs all duties and functions in relation to the Scheduling, Pre-Registration, and Registration of radiology exams and procedures.

2. Effectively handles 80-100 calls per day with minimal or no error. Fields incoming scheduling calls, keeping an accurate record of appointments scheduled, changed, or cancelled to avoid over-or under-booking.

3. Schedules procedures/exams via the hospital’s information system(s) following established protocols that promote physician satisfaction and scheduling efficiencies. Schedules testing and referred outpatients to the appropriate site, utilizing established criteria. Coordinates stat scheduling directly with the appropriate technologists and physicians.

4. Performs correct name, date of birth, social security number inquiry when applicable and identifies patients according to policy/procedure with no errors. Utilizes various methods for proper patient search engines such as SCI Solutions, Meditech, etc. Establishes patient Medical Record number to minimize the medical risk to patients.

5. Interviews the patient and/or their representative in person or by telephone to collect demographic, insurance, financial, and medical information.

6. Advises patients and physician’s office personnel of required preparation and instructions for scheduled procedures as necessary.

7. Practices proper phone etiquette and are always courteous and respectful towards patients, referring physician offices and co-workers. Demonstrates outstanding customer service in all interactions with internal and external customers.

8. Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration. Collaborates with other departments to meet the needs of the patient and the organization.

9. Answers the telephone always identifying self and department name in a professional and polite manner, communicates information to appropriate personnel.

10. Schedules patient appointments called in and/or submitted electronically by patients, physicians, and physician offices.

11. Reviews all scheduled appointments for