Quality & Testing Analyst

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job performs Business Systems testing and analysis tasks on business system implementation, enhancements and change requests. The incumbent may be responsible for one, or more of the following; develop test scripts and cases, perform usability testing to ensure compliance / quality with system design and business/regulatory requirements, documentation of results, and discuss findings with management team. Performs usability testing to ensure compliance and quality with system design and business/regulatory requirements. Documents and communicates findings to team members, senior analysts and management. Creates and/or runs basic system reports that extract data for use in the analyses. Performs data analysis, to determine business issues, trends, and identify risks / issues with key processes or requirements. Participates in problem solving sessions to correct identified issues and/or concerns. 

ESSENTIAL RESPONSIBILITIES

• Conduct one or more of the following: develop, implement, maintain and perform User Acceptance Testing (UAT) and test cases. Identify, document and communicate findings of UAT.
• Create and/or run basic system reports that extract data for use in the analyses.  
• Perform data analysis, to determine business issues, trends, and identify risks / issues with key processes or requirements.
• Participate in problem solving sessions to correct identified issues and/or concerns. 
• Other duties as assigned.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• Bachelor's Degree in Business Administration, Business Management or Information Technology

EXPERIENCE

Required

• 1 year in IT Testing, Quality and Systems Analysis

Preferred

• 1 year in a Call Center environment
• 1 year with Claims Administration
• 1 year with Enrollment
• 1 year with Billing
• 1 year in Information Systems

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Analytical Skills
• System Testing
• Microsoft Office
• Communication Skills
• Business Requirements
• Report Writing

Language (Other than English)

None 

Travel Required

0%  - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Does Not Apply

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$50,200.00

Pay Range Maximum:

$90,300.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Heal