Quality Supervisor

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.  Why Protolabs? We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 
Join our team as a Quality Supervisor!
Shift
The Quality Control Supervisor is responsible for overseeing and managing the Quality Control operations at our inspection cross dock to deliver quality parts on time. This role involves supervising the Quality Control team, performing intensive inspections on high-risk orders, resolving nonconforming parts, monitoring inspection metrics, communicating with other departments, and improving existing inspection procedures and workflows. The Quality Control Supervisor will play a key role in ensuring the highest level of quality and efficiency in our operations by instilling a sense of urgency with the team to meet the primary objectives of preventing escapes and keeping up with demand.

What you will do

• Take charge of Quality Control operations at our inspection cross dock, ensuring adherence to quality standards and procedures to deliver quality parts on time
• Supervise the Quality Control team, providing guidance, training, and support to ensure accurate and efficient inspections.
• Conduct performance reviews with direct reports. 
• Handle time off requests of direct reports and maintain time keeping records.
• Perform intensive inspections on high-risk orders, ensuring compliance with quality requirements and specifications.
• Resolve nonconforming parts by coordinating with manufacturing Partners, Logistics, and Customer Success teams for rework or back-shipping.
• Monitor inspection metrics and Manufacturing Partners' quality performance, identifying areas for improvement and implementing corrective actions.
• Improve Manufacturing Partners' quality management by updating defect books, partner guides, and conducting regular touch base meetings with Supply Chain Managers, support & perform supplier audits.
• Support internal audits.
• Enhance existing inspection procedures and workflows, including escalation rules, to optimize efficiency and accuracy.
• Demonstrate an energetic and proactive approach to quality control, driving continuous improvement initiatives.
• Foster a team-oriented mindset, promoting collaboration and a belief in winning together.
• Align quality requirements and inspection processes with in-market inspection teams to ensure consistency and alignment.
• Work closely with the logistics team to ensure the efficiency of the cross docking process.
• Provide hands-on support with Quality Management Systems by creating and updating procedures to ensure compliance and continuous improvement.
• Utilize experience in Quality Control within CNC/SM/3DP/IM-related industries in a regulated industry (ISO/AS/IATF, etc.) to ensure adherence to industry standards and regulations.cC

What it takes

• Proficiency in GD&T
• Familiar with ISO 9001 (AS9100, ISO 13485, IATF 16949experienmce is a big plus)
• Familiar with Quality systems and practices and continuous improvement concepts
• Ability to work in a fast-paced, team-oriented work environment
• Ability to lead a team, address inter-personal issues, motivate and inspire high performance, lead change
• Good written and oral communication skills: able to communicate complex information to all levels of the organization.

Bonus to have

• Technical degree in a relevant discipline or equivalent work experience.
• 2+ years of experience working within a quality system
• 2+ years of supervision experience 
• Experience with training employees
• Experience w