Quality, Risk, & Compliance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves 

The Quality and Compliance Lead develops and implements comprehensive quality assurance and compliance programs for JLL's integrated facilities management service delivery to an aerospace and defense client account. This role establishes standards, conducts audits, and ensures adherence to regulatory requirements across all service lines and regions. The position serves as the guardian of service excellence, ensuring consistent quality while mitigating compliance risks throughout the global portfolio. 

Your day-to-day tasks will include: 

• Develop and implement quality management frameworks and compliance programs for global service delivery  

• Design and conduct regular quality audits and compliance reviews across regional operations  

• Monitor adherence to contractual requirements, service level agreements, and regulatory obligations  

• Create and maintain quality and compliance documentation including manuals, procedures, and training materials  

• Coordinate root cause analysis for quality issues and oversee corrective action implementation  

• Lead continuous improvement initiatives that enhance service quality and operational excellence  

• Prepare quality and compliance reports for leadership and client stakeholders 

Required Qualifications: 

• Bachelor's degree in Business Administration, Quality Management, Engineering or related field  

• Professional certification in quality management and compliance (ASQ, ISO or equivalent) 

• 6-8 years' experience in quality management, compliance or operational excellence  

• Knowledge of regulatory frameworks relevant to facilities management and workplace services  

• Strong understanding of audit methodologies and compliance assessment techniques  

• Experience with continuous improvement methodologies (Six Sigma, Lean, etc.)  

• Excellent analytical skills with ability to identify root causes and develop effective solutions 

Preferred Qualifications: 

• Master's Degree in related field  

• 8+ years experience developing and implementing quality management systems and compliance programs  

• Experience in facilities management, corporate real estate or professional services industry  

• Experience implementing global quality programs across multiple regions  

• Knowledge of ISO standards relevant to facility management (ISO 45001, ISO 9001, ISO 14001)  

• Background in change management and organizational transformation  

• Experie