Quality Representative

Requisition Id 15300 

 

Overview:

We are seeking a Quality Representative (QR) who will focus on working with the Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the Information Technology Services Directorate. This position resides in the Quality Programs & Missions Support Services Group in the Quality Assurance DIVISION, Environment, Safety & Health Directorate, at Oak Ridge National Laboratory (ORNL).

 

As part of our team, this position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.

 

Major Duties/Responsibilities:

The QR works with customers to lead projects for incorporating quality philosophy, tools and techniques, quality management systems, business/process improvements, strategic planning and performance metrics, and other quality related initiatives. The QR may also support the central staff in the development of programs, processes and procedures. Major responsibilities include:

• Provides support to the Information Technology Services Directorate to address issues and enhance performance.
• Provides quality planning assistance on various tasks, projects, and work evolutions; provides assessments of work in progress, including documentation reviews against specifications.
• Provides guidance on use of QA tools and processes, performance improvement, and facilitation of process improvement to line management and staff.
• Conducts investigations, corrective action verification and analysis and resolves quality problems, including non-conformances, and ISO-9001 non-compliances.
• Serves as a Point of Contact for coordinating internal and external assessments for compliance including follow up activities.
• Identifies and/or solves problems; assessing needs to achieve desired business results.
• Develops project plans, checklists, procedures, and guidance for efficient and effective deployment of management systems and organizations supported.
• Establishes relationships and works effectively with external and internal customers to meet goals; and assesses customer satisfaction.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Builds and develops relationships with peers and others to exchange feedback and Lessons Learned on issues or concerns.
• Analyzes, interprets, and communicates quality data to management.
• Operates and communicates effectively and efficiently with all levels of management on quality issues.
• Assists with performance assessment planning, implementation, and follow-up.
• Responds to assessments, with evaluation and closure of concerns and commitments.
• Performs trend and statistical analysis to support established metrics and goals.
• Leads continuous improvement initiatives in support of quality and performance management.
• Actively participates in or leads meetings and business planning activities or review sessions for assigned organization.
• Reviews audit and assessment results and identifies the severity of findings, or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.
• Serves as technical or quality expert by responding to targeted questions from the field, or other organizations, and provides support to customers.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote a respectful workplace in how we treat one another, work together, and measure success.
• Other duties as assigned.

 

Basic Qualifications:

• A BS/BA in Science, Engineering, Safety, or a related discipline.
• A minimum of five years of experience in quality.
• A working knowledge of recognized Quality Standards such as ISO 9001 or NQA-1, and quality concepts.