Quality Manager, North America

Job Description:

Join Our Purpose - Feeding the Future   

Role: Quality Manager, North America 
Location: Puslinch, ON 
Hours: Full-Time 
Vacancy Type: Replacement 

Why join us 

Get ready to Own quality excellence as the Quality Manager, North America at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. 

In this highly visible leadership role, you will drive the quality agenda across North America, ensuring our products, processes, and systems consistently meet the highest standards of quality, compliance, food safety, and customer satisfaction. As a member of the North American Extended Leadership Team and the Global Quality & Regulatory Leadership Team, you will play a key role in shaping and deploying Nutreco's quality strategy while partnering with operations, procurement, sales, nutrition, and regulatory teams to deliver continuous improvement and sustainable business performance. 

Own your direction, Own your development and Own your path. 

What you’ll do  

As Quality Manager, North America, you will be responsible for leading the regional quality function and ensuring the effective implementation of Nutreco's quality management system across the business. 

Key responsibilities include: 

Quality Leadership & Governance 

• Lead the North American quality organization, ensuring alignment with business objectives and global quality strategy. 

• Provide leadership, coaching, and development for the Quality team, including succession planning and capability building. 

• Foster a strong quality culture and create an engaged quality community across North America. 

Quality Systems & Compliance 

• Develop and execute the North American Quality Program aligned with Nutreco's Quality Strategy. 

• Ensure the successful deployment and management of Nutrace© and other quality management systems. 

• Establish and monitor quality performance metrics and dashboards that drive accountability and continuous improvement. 

• Ensure compliance with Nutreco standards, regulatory requirements, certification programs, and customer expectations. 

Continuous Improvement & Risk Management 

• Lead initiatives that enhance quality performance, operational excellence, digitalization, and process optimization. 

• Conduct risk assessments and implement improvement programs to reduce quality and compliance risks. 

• Partner with cross-functional teams to ensure quality and compliance objectives are integrated into business operations and decision-making. 

Customer & Stakeholder Engagement 

• Collaborate with customers and stakeholders to understand quality requirements and continuously improve service delivery. 

• Ensure effective management of customer complaints, root cause analysis, corrective actions, and preventative measures. 

• Support crisis management activities and quality-related investigations when required. 

Quality Communication & Performance 

• Promote quality awareness and accountability across the organization. 

• Communicate quality objectives, standards, and performance results to stakeholders and leadership teams. 

• Provide guidance and recommendations to operating companies on quality priorities and improvement opportunities. 

Who we’re looking for 

We are looking for a collaborative and business-minded quality leader who combines strong technical expertise with the ability to influence and drive change across a complex organization. 

You are passionate about quality, food and feed safety, continuous improvement, and building strong partnerships across the business. You thrive in a leadership role where you can balance strategic priorities with operational execution while supporting business growth and customer success. 

As a trusted partner to senior leaders, you bring a proactive approach to problem-solving, risk management, and organizational improvement while maintaining high standards of quality and compliance. 

You’ll also need  

• Bachelor’s degree in Food Science, Feed Technology, Quality Management, Animal Science, or a related discipline. 

• Minimum 3-5 years of experience in a quality leadership, quality assurance, or compliance role within the feed, food, or agricultural industry.