Quality Manager

Quality Manager

Goshen Engineering
Location: Mount Olive, NC
Job Type: Full-Time

About Goshen Engineering

Goshen Engineering provides innovative custom engineered to order solutions in industrial automation and power distribution. We are a rapidly growing manufacturing and engineering company in Eastern North Carolina.

Our automation division specializes in custom industrial automation, system integration services, turn-key robotic systems, control system upgrades, and on-site automation services.

Our electrical power distribution division services include custom engineering of UL891 switchboards, integrated power skids, string inverter racks, EV charging solutions., custom bus duct and trough, and other fully integrated solutions for data centers, utility scale solar power, battery energy storage, electric vehicle charging, and industrial power distribution. 

Joining our team means embracing the opportunity to tackle a variety of complex challenges across multiple disciplines. Our work culture thrives on a spirit of teamwork, innovation, ambition, and drive while offering a unique flexibility and a family-oriented atmosphere of a small privately held company.

We are looking for individuals who are looking for more than just a routine 8-5 job. If you are determined, ambitious, proactive in developing your skill, take pride in your work, work well with a team, value hard work, and are ready to commit to your professional growth and our company’s success, then this is the place for you.

About the Role

We're looking for an experienced, hands-on Quality Manager to lead the development, implementation, maintenance, and continual improvement of our company-wide quality management system based on ISO 9001 principles. This role is ideal for someone who can build disciplined, practical quality systems while staying close to production, inspections, customer issues, supplier performance, warranty matters, and field service.

Reporting to the President, you'll direct quality assurance and quality control activities for custom switchboards, integrated power distribution systems, automation solutions, and related field service work. You'll supervise and develop quality technicians and assigned field service repair personnel while partnering with engineering, manufacturing, project management, and operations.

You'll also serve as the company's quality leader and primary point of contact for customer quality concerns, warranty matters, audits, and quality performance improvement. As Goshen Engineering continues to grow, you'll help strengthen quality planning, inspection and testing, corrective action, supplier quality, documentation, and continuous improvement within a high-mix, engineer-to-order manufacturing environment.

We're looking for someone who takes ownership, exercises sound technical judgment, communicates clearly, develops others, and is comfortable moving between quality-system leadership and hands-on problem-solving.

What You'll Do

• Develop, implement, maintain, and continually improve the company's formal quality management and quality assurance system based on ISO 9001 principles, including policies, procedures, work instructions, forms, inspection and test plans, and record-keeping practices.
• Establish quality objectives, performance measures, and reporting processes; analyze trends and communicate quality risks, priorities, and recommended actions to leadership.
• Supervise, coach, schedule, and develop quality technicians and assigned field service repair personnel.
• Partner with engineering, manufacturing, project management, and operations to develop project-specific quality plans, acceptance criteria, inspection checklists, and test documentation; identify product and process risks; define critical-to-quality requirements; and ensure appropriate inspection, testing, and process controls are incorporated into production.
• Establish and maintain measurement and inspection equipment controls, including calibration, traceability, and appropriate measurement methods.
• Establish and oversee receiving, in-process, final, and field inspection processes, including the control and disposition of nonconforming material and product.
• Lead containment, root-cause analysis, corrective action, and verification of effectiveness for internal, customer, supplier, warranty, and field quality issues.
• Serve as the primary point of contact for customer quality concerns, warranty requests, field service requests, and customer quality reviews; coordinate timely resolution through closure.
• Work directly with customers to define and document quality requirements for new products, projects, and systems.
• Coordinate sup