Quality Manager

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

So, who are we looking for?

People who “Own It” – Commitment to the customer, the company, and each other: You are customer-focused with an eye for detail. You are reliable.

People who “Can Do” – Our Attitude: You are an innovative thinker pursuing continuous improvement. You embrace teamwork. You want to positively make an impact and open to change.

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

Summary:                                                                                                          

Minimize material loss from internal and external sources to reduce claims by working with suppliers on root cause analysis, along with corrective actions. Investigate, facilitate and bring warranty claims to resolution from both internal and external sources.

Implement and continuously improve methods to inspect, test and evaluate processes, products and production equipment to ensure customer satisfaction and manage the overall cost of quality to the enterprise.

Implement, monitor (audit) and update all aspects of the CSMI Quality System to comply with internal and 3rd party requirements as identified.

 

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Examine vendor/internal material quality defects and work with vendors/divisions to determine root cause and corrective actions. Track and maintain documentation on results.
• Perform supplier and internal product/process audits and risk assessments.
• Validate internal & supplier manufacturing/test/inspection plans and procedures.
• Understand the internal & supplier specific production steps and methodology and assure failure tracking procedures are followed.
• Apply advanced problem solving techniques to drive quality and improve material quality.
• Lead corrective action projects.
• Investigate and process internal and external warranty claims. Complete documentation and report on findings. Investigate, process and assure compensation for supplier related claims. Assists providers and clients with problems or questions regarding their claims and/or policies.
• Visit claim sites or suppliers as deemed necessary to resolve outstanding claims.
• Provide information or testimony for legal disputes.
• Compiles and prepares statistical data and reports to recognize trends for improvement and implement actions to improve coat of quality
• Minimize financial losses, without sacrificing the CSMI values and mission.
• Comply with policy and company procedures.
• Support Sales and Operations as the Subject Matter Expert (SME) on materials and installation questions/issues
• Manage the Weather Tight Warranty (WTW) process and database.
• Implement and manage UL, IAS, FM, ICC-ES, Florida and other certification requirements.
• Perform internal/External audits and lead the Project Validation Committee to secure successful launch of new products/processes.
• Define, validate, approve, and manage the PPAP process and data base for new/existing products sourced.
• Other duties as assigned.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

 

Key Measures of Success:                                                    

• Strong understanding of problem-solving techniques, statistical controls, failure rate and reliability prediction
• Knowledge of Central States’ processes and policies with regards to workmanship and material quality.
• Excellent customer service skills.

• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”  

• Own It – Commitment to customer, company, and each other.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

 

Education & Experience:                                                                                    

Minimum Required: