Quality Improvement Coordinator, Practice Enhancement Program (PEP)

Full-time, contract (12 months)
Position summary
Reporting to the program development manager, the quality improvement coordinator is responsible for providing leadership and support for the quality improvement projects and activities of PEP. This position requires the necessary understanding of quality principles, integration and support of evidence-based systems and methods in order to standardize and improve processes.
Duties and responsibilities
Duties include but are not limited to the following:
• administration and coordination of self-directed assessments
◦ coordinate activities pertaining to self-directed assessments to ensure all are completed in a timely and prescribed manner, identify requirements and non-compliance to be addressed
◦ establish and maintain effective relationships and ongoing communication with program staff, internal departments and external partners
◦ prepare materials for presentations, workshops, training sessions, and program reporting
◦ record accurate data of assessment actions in relevant databases
◦ ensure relevant actions are accurately captured and tracked for timely completion and reporting
◦ develop and coordinate the maintenance of website material, SharePoint sites and shared drives to ensure information is current and easily accessible by appropriate individuals
◦ develop processes, procedures and reports
◦ respond to inquiries in a professional and timely manner
◦ promote teamwork and share appropriate information with staff in a timely manner
• quality improvement projects
◦ coordinate and liaise with staff for the collection, measurement and reporting of key performance indicators and process indicators
◦ support assigned project leads in quality improvement projects and initiatives
◦ respond to requests for information within the department or by site leadership; provide data, findings or study documents related to the assessment, investigation and resolution of quality improvement issues
◦ maintain comprehensive awareness of areas and systems which include access to data and analytics to formulate recommendations for improvements and innovations
◦ collate, prepare, and present relevant data, identify trends and key opportunities for improvement
◦ update and implement new or changed processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelines
◦ complete environmental scans of current practices in similar organizations and literature reviews; determine if there are any leading practices or evidence-based guidelines relevant to physician assessment
◦ support quality improvement initiatives and knowledge by networking, fostering, and sustaining relationships with internal and external individuals to collaborate and contribute to the knowledge base of physician assessment and practice enhancements
◦ participate in the full spectrum of program evaluation activities
◦ find operational efficiencies, identify areas of concern to focus on, present potential solutions and contribute to information dissemination
◦ develop, organize and maintain metadata for program databases
◦ conduct research projects assigned by the program lead relating to physician assessment and quality improvement
• administrative support
◦ collate and file program related forms and documents
◦ update documents and reports with approved content, ensure consistency of language and style; assist with the development of processes, procedures, forms and other documents
◦ schedule and coordinate various meetings including confirmation of guest attendance, distribution of materials and preparation of meeting space and technology as required
◦ provide other administrative support to the program as required
• act as the point person for staff on IT support software (CEDAR, iMIS, DocuStation), to meet program deliverables and expectations
Decision-making
• able to identify issues, and raise them according to the program and evaluation lead
• able to prioritize work effectively
• able to identify and effectively manage sensitive data, content and conversations
Accountability
• able to independently carry out assigned work to meet reporting deadlines and goals for the program
• able to manage workload to ensure program activities are conducted in timely fashion
• able to effectively present information about opportunities for improvement to support the program's quality improvement
Consequence of error/judgment
• loss or inappropriate distribution of sensitive materials or critical records
• inappropriate corrective ac