Quality Engineer III - Contact Center

Req ID: 76222 

Location: Tulsa -TUL, Remote 

Areas of Interest: Customer Service/Call Center; Information Technology; Software Development 

Pay Transparency Salary Range: $80,000 - $120,000 

Application Deadline: 03/22/2025

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Quality Engineer III offer a set of methodologies, processes, and principles that help a product team establish, maintain, improve and achieve a certain level of quality for its product.
A Quality Engineer 3 is responsible for developing processes, testing procedures, and implementing systems to ensure that products and processes comply with regulatory requirements while meeting clients' expectations.
From software development perspective, it is the management, development, operation and maintenance of IT systems and enterprise architectures with a high quality standard.
Starting with the initial product concept through the development stages, a quality engineer is involved; ensuring the product created has the highest level of quality without defects.
At BOKF, we strive for the highest level of quality for every product we offer making the Quality Engineer a valued business partner.

Team Culture

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

How You'll Spend Your Time

• You will ensure adherence and drive defining/refining tasks outlined in test strategy, planning and defect management process documentation.
• You will drive and continually review the systems, processes, and procedures against the quality standards to ensure the highest integrity of the product.
• You will develop and maintain test suites across application platforms to mitigate risk of failures and ensure consistent product quality.
• You will drive processes for triaging reported defects to maintain a healthy backlog.
• You will analyze, create, and implement preventive measures using innovative actionable metrics that help drive improved defect detention and reduce escaped defects.
• You will validate completion of quality documentation and artifact tasks to support adherence of audit process and procedures.

Education & Experience Requirements

EDUCATION & EXPERIENCE REQUIREMENTS 

This level of knowledge is normally acquired through completion of a  Bachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 7-9 years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience.

SKILLS:

• Knowledge of contact center or contact center as a service (CCaaS), especially Five9 
• Advanced Research and Troubleshooting skills 
• Proficient experience testing of infrastructure and/or Cloud Technologies – AWS, Microservices, APIs etc.
• Advanced Understanding of software coding principles/standards and architecture
• Proficient working in a DevSecOps environment 
• Advanced experience with Gherkin/BDD
• Advanced