Quality Engineer CBR

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QUALITY ENGINEER CBR

FLINT, MI

 

As a member of the Quality team, the Quality Engineer CBR will be responsible for being the primary contact between the manufacturing plant and the customer.

 

The Role:

Your work will include, but not be limited to:

•  Primary interface between customer and the Manufacturing Plant (Columbia City, GM Flint, and GM Fort Wayne)
• Proactively interact with the customers at their site as required or as necessary (At a minimum attend two GCA reviews per month at GM Flint and minimum 1 GM visit per week.)
• Manage the Fast Response containment spreadsheet, must be utilized for all customer written concerns and ensure timely closure with corrective actions
• Effectively communicate and report out the Global Customer Audits (GCA) from GM Flint and Internal GCA’s using required charting
• Thoroughly evaluate and log all customer return seats, determine root cause, corrective action, containment (including risk) while working with a cross functional Team
• Coordinate customer issues to assure complete follow through for containment, floor communication and action to assure timely response per GM requirements, includes validating and verifying corrective actions
• Assure segregation of all customers returned seats and after investigation, tear down seats and assure proper disposition of parts
• Support MOS and WOS, reporting customer DPPM’S, SPPS’S & QN’S
• Provide and report all customer chargeback to Flint Finance Team
• Manage the input of all SPPS’s & PR’s in GM Supply Power/LQTS (including warranty) for written complaints within the 24 hours of issue
• Ensure all team members are included, such as the Plant Manager, Operations Manager, Production Manager and Quality Manager. (This shall include hourly signature ‘s on the Quality Alert)
• Monitor daily the GM Supply Power System for customer written concerns and chargebacks
• Contact and follow-up with Lear Engineering on customer related issues as needed
• Develop and post Quality Alerts for all customer reported issues
• Support the develop and post Quality Alerts for all internal issues as needed
• Perform internal IATF audit per annual schedule
• Responsible for PTR’s trials in the plant
• Document in writing on matrix all PTR’s
• Report out PTR results and notify customer as required
• Warranty- Data to be communicated Lear Flint Plant as received from Lear Corp. for all product lines
• Post data in Customer Focus Action Center (Market Place)
• Support and perform Poke Yoke Audits as needed
• Support and fill in for Quality Coach as needed for all shifts
• Lead and completed 2 IPPM/COPQ Kaizen projects per year to drive key KPI improvements
• Support and attend Weekly Bump chart calls with other PPAP Coordinators, Program Managers & BOM Manager
• Support supplier and customer breakpoints with latest information
• Support and review upcoming changes and provide update for completed changes to Program Manager
• Support and track ECN’s and EWO’s as needed
• Support T1XX and T2XX supplier PPAP approvals and maintain required supporting documentation
• Support PPAP conference calls
• Have knowledge