Quality Coordinator

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for a detail-oriented Quality & Compliance Coordinator to plan and execute quality assurance and credentialing activities.  The Coordinator will conduct audits, gather and analyze data, own processes, and communicate quality insights and interventions to leaders across the organization.  The Coordinator will report to the Associate Director, Clinical Quality.

 What you’ll be doing:

• Investigate and resolve behavioral health quality of care complaints and grievances
• Completes monitoring reports to summarize results and findings. Conducts follow-ups as required and within required timeframes.
• In collaboration with QA, support Quality Improvement Initiatives. 
• Participates in the process of monitoring providers to assess contract/financial compliance, validate service documentation and billing, and behavioral health best practices. 
• Provides technical assistance to providers, as needed.
• Working with the QA team, develops, updates and revises tools utilized as part of the monitoring process.
• Reviews and interprets data, as necessary, to assist in identifying trends 
• Leads and/or participates in additional projects as assigned.

What we expect from you:

• 2-4 years of experience in a healthcare, quality assurance, or startup environment
• Data analysis skills in Google Sheets/MS Excel (entering & formatting data, entering formulas, creating charts and pivot tables to communicate results), a plus
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Experience developing creative solutions to complex problems
• Authentic passion for eliminating barriers to mental healthcare

 

The target salary range for this position is $26.05 - $32.18 hourly, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows