Quality Business Process Manager

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

Our Clinical Quality Business Process Manager (BPM) will be accountable and responsible for leading and supporting initiatives related to clinical research documentation, process mapping, and SOP development. This role ensures the integrity, compliance, and efficiency of clinical research operations by managing document control systems, authoring and maintaining SOPs, and driving process improvements. The Business Process Manager collaborates with cross-functional teams and leaders to ensure alignment with regulatory standards, organizational goals, and operational efficiencies.

Accountabilities and Responsibilities include:

• Oversee and lead the development, implementation, and maintenance of clinical research standard operating procedures (SOPs) and controlled documents.

• Design and execute process mapping initiatives to identify inefficiencies and standardize workflows.

• Oversee implementation of Quality by Design in controlled documents

• Oversee and be accountable for the document control process to ensure timely review, approval, and archival of controlled documents.

• Collaborate with stakeholders across clinical operations, the contract research organization, enabling functions, and quality teams to ensure documentation compliance.

• Responsible and accountable for the oversight of Business Owner and Process Owner documentation per process and document.

• Accountable and responsible for the development, maintenance, and oversight of the training curricula and matrix for all documents.

• Additional duties as required

Qualifications and Experience needed include:

• Bachelor's Degree required, Master's Degree preferred - related work experience may be substituted for education

• Minimum 5+ years' work experience with clinical research regulations (ie, ICH-GCP, FDA), document control systems and quality management principles

• Minimum 5+ years' work experience with SOP development and lifecycle management including process improvement methodologies (ie, Lean Six Sigma)

• Work experience with technical writing and documentation, process mapping, and analysis, project management, stakeholder engagement, and change management

• Experience with all MS Office products including PowerPoint, SharePoint, Excel, Word, Outlook and Visio

Certifications preferred include:

• Certification in Clinical Research (ie, ACRP, SOCRA)

• Lean Six Sigma Green Belt

• PMP - Project Management Professional

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support