Quality Assurance Supervisor

Quality Assurance Supervisor

Under the direction of the Quality Assurance Manager, the Quality Assurance Supervisor will establish, supervise, administer and monitor quality assurance programs to assure that policies and procedures, specifications, HACCP, Land O’Lakes Enterprise Quality Management System (EQMS), and BRCGS standards and regulatory requirements are consistently followed. They will help oversee the lab and lab technicians. They will assist the management team in the maintenance of the quality system. They are also expected to conduct internal inspections of our facility for quality issues as well as employee safety and work habits and communicate to management staff members and front-line workers for improvement.

The hours for this position will cover both 1st and 2nd shift and will be flexible to adjust hours to assist with audits when needed. Example of hours: Monday-Friday, 10AM-6:30PM, will be discussed during interview process.

Responsibilities:

• Oversee implementation of laboratory safety and good laboratory best practices.

• Manage completion of proficiency testing for microbiological and analytical testing.

• Direct and coordinate activities of quality laboratory technicians.

• Interpret and respond to results of routine microbiological and analytical testing.

• React and respond to all quality and food safety issues in production.

• Investigate and analyze trends in product quality and food safety information; initiate corrective actions and communicate findings as appropriate.

• Maintain a food safety culture of continuous improvement, notably in plant sanitation and environmental control program, HACCP, GMP and Manufacturing Control

• Ensure programs and procedures within assigned departments comply with Land O’Lakes Enterprise Quality Management System (EQMS), 3rd party certification (BRCGS), customer, and regulatory requirements; recognize when changes to facility programs are needed and implement changes.

• Support quality and food safety audits and regulatory inspections.

• Work cross functionally to achieve established quality KPIs and objectives.

• Work cross functionally to implement continuous improvement principles to find root cause, corrective actions, and preventative actions for food safety and quality opportunities.

• Lead customer complaint investigations and track/trend consumer complaints.

• Perform lot traceability exercises.

• Perform routine internal GMP audits of processes, employees and building infrastructure.

• Perform Preventive Controls Qualified Induvial (PCQI) duties and support maintenance of Product Safety Plan (HACCP) including reassessments and updates.

• Create, maintain and deliver quality and food safety related training plant wide.

• Cooperate with corporate Land O’Lakes quality department to achieve strategic objectives.

• As needed, act as backup in the event of Quality Manager absences.

• Support production and perform special projects as assigned.

• This role will occasionally require working off-shift hours, weekends and holidays as needed.

Required Skills:

• Must possess strong leadership skills, problem solving skills and decision-making skills

• Strong Microsoft Office, word processing, data entry skills and statistical analysis skills required

• Must be able to perform mathematical calculation and analysis

• Ability to conduct and interpret lab analysis

• Must be able to handle multiple assignments

• Must be precise, accurate and well organized

• Must be able to perform in a demanding, fast-paced environment

• Excellent written and verbal communicator, influencer, and negotiator, to work cross-functionally with multiple departments and leadership levels

• Intelligent, fast-learner, strategic and innovative thinker, agile, and comfortable with continuous change

• Ability to communicate effectively and professionally with customers and regulatory agencies.

Preferred Knowledge/Experience:

• Knowledge of lab equipment and testing procedures.

• Knowledge of dairy foods manufacturing for both cheese and whey processes.

• Knowledge of regulatory requirements for dairy manufacturing.

• PCQI and HACCP certifications strongly preferred.

• Experience with GFSI audit schemes (BRC, SQF, FSSC 22000, etc).

• Experience with quality audits including FSMA, regulatory, and customer audits.

• B.S. Degree in Microbiology, Food Science /Technology, Chemistry or related