Quality Assurance Specialist

Description

Position Summary

Bacompt is seeking an experienced Quality Assurance Specialist to help ensure that software developed and released across RevOne Companies is functional, reliable, secure, compliant, and easy to use. This position performs comprehensive end-to-end testing of healthcare SaaS and PaaS applications, internal business systems, client and consumer portals, APIs, integrations, reports, and other technology used throughout RevOne Companies.

The ideal candidate combines strong manual and automated testing experience with sound product judgment. The specialist must be able to determine whether a complete workflow functions as intended, identify risks beyond a predefined test script, and evaluate whether the user interface and overall experience are clear, consistent, accessible, and appropriate for the intended audience.

Essential Duties of the Position

• Develop, maintain, and execute risk-based test plans, test cases, test scripts, automated tests, regression suites, exploratory scenarios, and release-readiness checklists.
• Perform manual and automated functional, regression, integration, system, end-to-end, smoke, exploratory, negative, cross-browser, responsive, accessibility, user acceptance, and production-validation testing
• Test complete workflows from the initial user action through system processing, APIs and integrations, database updates, notifications, reporting, payment or transaction activity, and final user-visible results.
• Validate web applications, SaaS and PaaS products, internal tools, client-facing portals, patient or consumer experiences, APIs, data exchanges, batch processes, reports, exports, and third-party integrations.
• Confirm data accuracy, completeness, formatting, reconciliation, persistence, and auditability across applications, databases, imports, exports, reports, and integrated systems.
• Evaluate UI/UX quality, including navigation, workflow sequence, layout, spacing, typography, labels, instructions, forms, dashboards, error messages, loading states, confirmations, responsiveness, and accessibility.
• Identify confusing workflows, inconsistent components, misleading labels, unnecessary steps, preventable user errors, accessibility barriers, and departures from approved designs or established product patterns.
• Determine whether users can understand what to do next, complete key tasks efficiently, recover from mistakes, and receive clear feedback after an action.
• Identify, document, prioritize, and track defects and usability concerns through resolution, including clear reproduction steps, expected and actual results, supporting evidence, severity, affected users, and business impact.
• Retest resolved defects and perform regression testing to confirm that corrections do not adversely affect existing functionality.
• Review requirements, user stories, process maps, designs, and acceptance criteria to identify gaps, ambiguity, missing error handling, downstream impacts, and testing concerns before release.
• Participate in Agile ceremonies, release planning, product demonstrations, production validation, and go/no-go discussions; communicate testing status, coverage, defects, blockers, and residual risks to appropriate stakeholders.
• Provide an evidence-based quality recommendation before release and escalate critical concerns involving privacy, security, payment activity, data integrity, regulatory exposure, or material user harm.
• Build working knowledge of RevOne Companies' services, users, workflows, systems, and interdependencies so testing reflects actual business operations across entities.
• Improve QA processes, automation, regression coverage, test data, release checklists, quality metrics, and documentation standards

Requirements

Required Skills and Qualifications

• 3+ years of professional software quality assurance, software testing, or comparable product-quality experience.
• Experience testing healthcare technology, revenue-cycle applications, financial or insurance applications, or other software operating in a regulated or sensitive-data environment.
• Experience with both manual and automated testing of modern web-based SaaS and/or PaaS applications.
• Demonstrated ability to independently design thorough tests from business workflows, user stories, requirements, acceptance criteria, designs, and incomplete or ambiguous information.
• Experience with functional, regression, integration, system, end-to-end, exploratory, negative, API, cross-browser, and release-validation testing.
• Experience documenting and managing defects in Jira or a comparable Agile work-management platform.
• Working knowledge of Agile/Scrum practices, the Software Development Lifecycle, and the Softwar