Quality Assurance Coordinator

About the Position

The role of the Quality Assurance Coordinator is to assist in managing the site quality management system and ensure that processes and procedures are developed in line with applicable standards and customer requirements. The Quality Assurance Coordinator will serve as a site leader in developing documents and tools to guide and improve the quality management system and serve as an educator to the existing operational personnel on quality management system requirements. The role will also support and assess the implementation of the Kenco Operating System as it relates to quality assurance.

 

Functions

Quality

• Maintain, update, and add as necessary site policies, procedures, standard work instructions, and tools to improve the efficacy of the quality management system.
• Administer internal audit program to ensure compliance to the quality management system through training auditors, auditing processes and procedures, and measuring results.
• Identify training needs and organize training interventions to meet quality standards.
• Investigate customer complaints and non-conformance issues and perform root cause and corrective action investigations to improve the quality management system.

• Collect and compile statistical quality data and analyze to identify areas for improvement to the quality management system.

Operations

Note: At some sites, Quality Assurance Coordinators also work in Operations.

• Safely operate Powered Industrial equipment to move products or materials for distribution such as standard sit-down or stand-up forklifts, clamp, and picker equipment.
• Load, unload, store products and/or transport products to designated areas.

 

Qualifications

• High school diploma or GED required
• 2-4 years’ experience in a quality assurance role
• Knowledge and experience with ISO 9001:2015
• Lead Auditor Certification preferred

• Must obtain SQF Practitioner Certification within six (6) months of employment

 

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• This position is expected to travel approximately 25% or less. A passport is not required but recommended.