Quality Assurance Capability Leader

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Quality Assurance Capability Leader

The QA Capability Leader is a strategic and operational leader responsible for architecting and driving the QA capability within the Digital Solutions group. The QA Capability Leader will lead and evolve the quality assurance discipline within the firm’s Digital Solutions organization, ensuring a team strategy that proactively aligns with business objectives and 18-month rolling roadmaps.   This leader will ensure the QA function delivers high-quality, innovative, and standards-driven assurance solutions that support business objectives in an Agile SAFe environment.  This leader will create an environment where quality assurance professionals thrive – combining technical excellence with a culture of continuous learning, collaboration, and innovation.  The ideal candidate will have deep experience building high-performing automation, performance and end-to end quality assurance teams, applied to both complex enterprise engineering and low-code/no-code solutions, and fostering a culture of technical excellence, agility and innovation. The role requires balancing hands-on technical credibility with strong leadership and people's development skills. The role demands visionary leadership, fostering a culture of collaboration, innovation, and continuous improvement, while building robust processes and accountability mechanisms that enable predictable, efficient, and high-quality delivery across all digital initiatives. The QA Capability Leader is accountable for achieving success metrics, setting discipline expectations, and holding the team to the highest standards of quality and delivery. This leader ensures QA teams operate with excellence in an Agile SAFe environment, delivering scalable testing practices, automation-driven validation, and accelerated value realization across digital initiatives. The ideal candidate combines strategic quality leadership with hands-on testing expertise, driving consistency, efficiency, and continuous improvement across the QA discipline to enable fast, reliable, and high-quality digital solution delivery.

ESSENTIAL DUTIES:

Organizational and People Leadership

• Create and execute a comprehensive talent strategy for each discipline, ensuring optimal skill mix, clear roles, and progressive career paths to support enterprise QA needs and proactively align with 18-month rolling roadmaps.
• Support planning processes to understand business goals and align future QA goals and strategies
• Recruit, lead and mentor a diverse and high-performing team of QA with the right capability mix for the firm’s evolving portfolio. 
• Build and scale QA capabilities to support business growth, digital transformation, and modernization initiatives.
• Build and maintain QA competency frameworks and targeted training programs that drive excellence in Agile delivery and provide accelerated growth for early-career and mid-level professionals.
• Foster a collaborative, learning-oriented culture focused on innovation, quality, continuous improvement, curiosity, and peer mentoring are core expectations.
• Develop and execute structured career paths and training programs that accelerate growth for early-career and mid-level developers

Process and Standards Management

• Define and implement the QA strategy, standards, methodologies, and operating procedures across all product lines and technology platforms, ensuring alignment with the firm’s Digital Solutions vision and SAFe framework.
• Lead the adoption of modern QA tools, automation frameworks, and AI-driven testing solutions to enhance speed, accuracy, and scalability.
• Oversee the development and execution of automated test strategies covering functional, performance, and security testing.
• Continuously evaluate emerging technologies and industry trends to improve QA effectiveness and drive innovation.
• Define and implement the development capability strategy in partnership with Digital Solutions leadership, ensuring alignment with the SAFe operating model.
• Implement governance and quality control mechanisms to uphold high quality standards across products, projects, and programs
• Collaborate closely with other capability leaders, including Solution Architecture, Development, Business Analysis, Data, and Op