Quality Assurance and Improvement Coordinator

POSITION SUMMARY:

The Quality Assurance and Improvement Coordinator is responsible for the implementation and coordination of the health center’s quality assurance and improvement program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

• Responsible with developing and implementing the organization’s quality improvement plan in accordance with the mission and strategic goals of the health center
• Responsible for developing and/or revising annually the agencies QI/QA program, work plan and annual evaluation.
• Responsible for identifying and developing future goals and activities for the QA/QI program and participates in decisions on priorities and activities.
• Facilitate Quality Improvement Committee: Develop meeting agendas and facilitate meetings and advise and assure that quality improvement ideas are carried out and evaluated.
• Develops, assists with, and monitors systems, and procedures for the identification, collection, and analysis of the performance of quality measurement data.
• Responsible for maintaining quality management documents, case files and correspondence in an organized, confidential, and secure manner.
• Educates and trains staff as to the quality improvement plan, and their respective responsibilities in carrying out the quality improvement program.
• Leads and facilitates the Board’s QA/QI Committee meetings and completes any quality-related projects set forth by the committee.
• Analyzes patient, staff and stakeholder survey data and identifies plans for quality improvement as well as review patient experience and incident reports, patient complaints and grievances and report on trends.
• Coordinates and integrates the introduction of quality improvement processes throughout the organization in accordance with the quality plan.
• Assists with medical staff peer review activities for quality improvement purposes.
• Participates in audit preparation and coordination.
• Working in partnership with both the clinical and operations staff, monitors and evaluates the full spectrum of care and services provided to patients for quality, continuous improvement, and satisfaction.
• Participate in idea development and grant writing for QI/QA-related funding opportunities.
• Compile, monitor, and report data related to QA/QI, operations, and program evaluation.
• Actively participates on risk management committee and provide recommendation on prioritization of issues in risk assessment based on the health center’s needs
• Provides reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of quality efforts.
• Attend workshops, training, and meeting as required
• Perform other duties as assigned by Chief Operations Officer

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• EDUCATION & EXPERIENCE
  • Master's degree in public health, health administration, or related field 
  • One year of experience coordinating health initiatives for underserved communities
  • Experience managing HEDIS measure and oversee quality assurance programs.