Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Under general direction of a the Manager-Patient Services, the Quality Analyst is responsible for implementing new and existing quality processes and monitoring ongoing quality initiatives assigned.

Responsibilities:

• Perform assigned quality reviews of program and/or patient files through call monitoring, case file reviews, etc. to determine if case was processed according to a program’s Standard Operating Procedures (SOPs).

• Analyze quality review results in order to identify trends and areas for improvement.

• Provide feedback to quality management team on results of reviews and monitoring, including trends and opportunities for improvement.

• Support assigned programs in addressing areas for improvement (e.g., corrective and preventive actions and measures).

• Lead call monitoring calibration sessions with peers, management, clients, etc. to ensure consistency of scoring.

• Participate in best practice sharing and learning sessions with other Quality Analysts and Quality Subject Matter Experts.

• Advocate for quality improvement activities across assigned programs.

• Support quality training and coaching sessions, including developing training material, in order to improve quality.

• Provide quality support to assigned programs.

• Perform other related duties, as assigned.

Education:

Requires broad training in areas such as business administration, health care, quality or similar fields generally obtained through completion of a four year Bachelor's degree program or equivalent combination of experience and education. High school diploma or GED minimally required. Bachelors’ degree preferred. Two (2) + years reimbursement, billing, coding, and/or project based research experience working as a reimbursement counselor or customer service representative preferred.

Skills:

Strong understanding of reimbursement, patient assistance and benefit verification programs

Self-motivated and ability to work independently

Positive attitude

Attention to detail

Highly accountable

Good listener

Ability to manage multiple tasks and to prioritize by importance

Ability to take direction

Strong time management skills

Strong communication skills; both oral and written

Strong interpersonal skills

Strong problem solving skills

Good analytical skills and interest in further development of analytic skills

Knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new technologies/interfaces

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Salary Range*

$50,200 - 71,940

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois