QA Tester (Product)

About Planning Center

Planning Center, established in 2006, has grown to support over 70,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.

Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.

About the Work

The QA Tester is responsible for the quality of a specific product at Planning Center. While they will coordinate additional types of testing, such as automated testing and load testing with a QA Engineer or various other resources, the QA Tester “owns” the quality of their product(s). This role is a vital part of the product team, with the charge to speak into and raise the level of quality. Responsibilities include, but aren't limited to:

• Organizing and manage BETA testing groups for web software or mobile apps
• Collaborating with the product team on the rollout strategy of software accounting for different customer segments
• Collaborating with team members to define test objectives and write testing plans
• Executing tests and updating the testing suite as needed
• Using tools to ensure compliance with accessibility standards
• Investigating bug reports and adding context before passing them to developers
• Identifying patterns in bugs to prevent future bugs and update testing plans
• Reviewing Product Pitches - evaluating product pitches from a quality perspective
• Providing feedback on obvious quality issues or concerns
• Attending meetings with Product Managers (PM) and Engineering Managers (EM) to understand the SDLC and the best ways to support the team
• Communicating effectively with team members

Who We Look For

We offer a culture that emphasizes continuous learning, work-life balance, and a meaningful impact on our customer community. Our Core Values shape our work:

• Engage with Humility - We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.
• Invest in our team - We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.
• Do Our Best Work - We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.
• Focus on Customer Impact - We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.
• Think Holistically, Work Iteratively - We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.

We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work. You'll join a company where your contributions are valued and your well-being matters.

The Hiring Process

During the hiring process, you’ll have a chance to interact with several team members. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.

Applications will be accepted until 9AM PST on March 11th. We will evaluate and respond to submissions between March 11th and 15th, and Zoom interviews will take place between March 18th and 26th, with a final decision being made no later than April 2nd.

Below is an outline of our hiring process.

Step one: Apply with a resume and cover letter. Your cover letter should speak directly to your interest in this position. We want to know what got you into QA, how your experience has set you up for success in this role, and why you want to join our team.

Step two: Complete the "Written Testing Plan" exercise below so we can get a rough understanding of your experience and skills.

Step three: Blind Zoom Screen (no camera) so we can connect and get to know you better.