QA Engineer (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

As a QA Engineer supporting MIS teams, you will work across diverse business systems including SaaS platforms (NetSuite, Salesforce, Workday, etc.), hosted solutions, and internally developed applications to ensure high quality output. This role requires a self-starter mentality and the ability to quickly learn new systems and requirements, including specialized testing for AI systems and Large Language Models (LLMs).

This role is ideal for someone who thrives on continuous learning, takes ownership of quality assurance processes, and can quickly become proficient with new applications and technical environments.

Responsibilities:

• Work across various systems and processes to create tests to identify configuration problems
• Analyze bugs and errors found during tests
• Document results of tests for the various administrator teams developing features in both UI driven and code driven processes
• Create and manage test documentation to be used in change management requests
• Recommend improvements in software and configuration to enhance user experience
• Work with business applications team early and throughout the SDLC to facilitate test driven development
• Motivate the development process for efficiency and performance
• Works together with the administration and development teams to enhance and improve the quality of features being released to production
• Maintain updated knowledge of industry trends and advancements
• Recommend and implement improvements to testing processes
• Test Strategy and Planning
  • Develop and implement comprehensive test strategies for MIS systems and projects
  • Create detailed test plans and test cases for new features, enhancements, and integrations
  • Maintain QA best practices and standards across all platforms
  • Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance
  • Proactively dig into requirements documentation to thoroughly understand system functionality
• Test Execution
  • Perform thorough manual testing across the full spectrum of MIS applications and software
  • Execute functional, regression, integration, and user acceptance testing
  • Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements
  • Conduct performance and load testing when necessary
• Automated Testing
  • Design, develop, and maintain automated test scripts to appropriately support a variety of applications
  • Identify opportunities and implement test automation for repetitive testing scenarios
  • Continuously improve test automation coverage and efficiency
• Defect Management
  • Identify, document, and track software defects using appropriate tools
  • Analyze and document bugs and errors discovered during testing phases
  • Provide clear, detailed reproduction steps and supporting evidence for identified issues
  • Collaborate with developers to ensure timely resolution of issues
  • Perform root cause analysis on critical bugs to prevent recurrence
• Cross-Platform Testing
  • Test integrations between systems to ensure data consistency, data flow, and functionality
  • Verify end-to-end business processes that span multiple systems
  • Rapidly gain understanding of business workflows to provide meaningful QA feedback
• Reporting and Documentation
  • Prepare detailed test reports and quality metrics for stakeholders
  • Maintain up-to-dat