QA Analyst

Description

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

**The Quality Assurance Analyst applies expert-level knowledge of program regulations and

policies to train direct service staff and maintain adherence to funder requirements. Job duties

include training direct-service personnel, conducting regularly scheduled compliance monitoring

visits of program sites, regularly reviewing and analyzing program data. In order to carry out their

duties, it is expected that the Training and Quality Assurance Analyst will

obtain and maintain expertise in the application of the Housing First Model, Trauma Informed Care,

Critical Time Intervention, Motivational Interviewing and other best practices, as well as program

regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·Determines training and technical needs of program staff, coordinates training, serves as a resource

for analyzing and solving problems related to programs. Works to stay abreast of current issues and

theories within the relevant fields for programs that the QA analyst works with. This may include

homeless youth, families, Veterans, seniors, education, and domestic violence fields.

·Assists management in making the programmatic and reporting changes needed to carry out expected

service delivery models. Plans, in conjunction with program management, how and when to train staff on

new models and changes within programs.

·Trains staff to implement Motivational Interviewing, Critical Time Intervention, Trauma Informed Care,

and Housing First best practices in the provision of services.

·Monitors the implementation of quality Housing First/CTI-based supportive services as it relates to

housing stability. Conducts regular monitoring visits of VOAC and community partner/sub-grantee

program sites in order to ensure compliance to programmatic regulations and best practice standards.

·Provides data regarding deficiencies identified during monitoring visits to the Principal Analyst of

Training and Quality Assurance for quality improvement plans.

·Compiles, analyzes, and communicates program data and outcomes on a regular basis in order to inform

program development and management.

·Attends orientations, trainings, education programs, staff meetings, community meetings, conferences

and workshops to meet the needs of the position.

·Performs duties in a professional manner, maintains the confidentiality of all information and

participates effectively within and across teams.

·Support team members as needed by delivering trainings that improve data collection efficiency and data

quality.

·Maintain client confidentiality and perform job responsibilities in accordance with the Social Work Code

of Ethics.

·Attend all required meetings, both within Volunteers of America and in the community.

 ·Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

· Passion for process improvement, mentorship, education, human services, smart administration and the delicate practice of linking each of these domains to one another in policy, practice, and process.

·Perform all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

· N/A

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Travel throughout the program’s service area may be required.

· Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK

· Full-Time 

BENEFITS