Publisher Onboarding Specialist

About the job:

The Publisher Onboarding Specialist on the Publisher Development team will work closely with Customer Success and Sales teams to help support the onboarding and maintenance of LiveIntent’s publishers. The Publisher Onboarding Specialist is expected to be a power user of LiveIntent’s platform, reporting platforms and use his or her skills to troubleshoot new and existing clients. This position requires collaborating with multiple departments, attention to detail, providing excellent customer service, a positive professional attitude, and the ability to work in both a team environment and independently. 

Responsibilities:

• Serve as a technical resource for troubleshooting and maintenance efforts
• Execute onboarding of net-new Publishers to the LiveIntent platform
• Make recommendations to the account team on client enhancements
• Monitor daily, monthly & quarterly publisher yield and goals
• Suggest improvements to LiveIntent’s platform, systems and process
• Work with senior managers on various departmental initiatives, including reporting, client analysis, launching new products, and sales efforts
• Work cross functionally with technical account managers, product teams and account teams in order to troubleshoot newsletter templates, ad tags, specific ads and reporting

Qualifications:

• Experience in a customer facing role or internship 
• Basic knowledge of HTML, SQL, or JavaScript is a plus
• Digital Media, AdTech, or Marketing Technology is plus
• Extremely detail oriented, organized and process driven
• Strong proficiency in Excel and the MS Office suite
• Entrepreneurial spirit and curiosity to learn and succeed

At LiveIntent, we've introduced a hybrid workplace model to be present with one another, share learnings and collaborate through in-office partnerships. Our office is located at One World Trade Center, with easy transportation access and incredible NYC skyline views. For this role, you'll need to join us in the office 3 days per week (Tuesday, Wednesday & Thursday), but not every week is needed, you'll also get at least one “Work from Anywhere” week each month to enjoy some flexibility.

We support employee health and wellness by providing:

• Comprehensive medical, dental, and vision coverage through two different providers with many plans being offered with 100% premium coverage for individuals and families, along with access to our 24/7 telemedicine provider Eden Health
• Flexible PTO - We believe that time off to rest and recharge is important to all our employees and benefits everyone
• One work from anywhere week each month to enjoy flexibility 
• Summer Fridays - Early dismissal to kick off your weekend
• Access to BetterUp Care which focuses on the importance of mental fitness by providing confidential coaching and support to help build resilience and sustain well-being as we all navigate the ups and downs of work and life
• Monthly wellness expense to use towards gym membership, subscription plan, fitness classes, or personal wellness
• WFH expense reimbursement to ensure you are set up for success 
• 12 weeks of 100% paid parental leave from day one of employment for the birth or adoption of a child
• Access to Alma and our Employee Assistance Program which offers confidential assessments, short-term counseling, referrals, and follow-up services to employees
• Voluntary benefits such as Critical Illness, Accident and Hospital Indemnity Insurance, Pet Insurance and Identity & Fraud Protection
• 401k program

 

We foster belonging, inclusion, and diversity (BID) to help you live your best work life with a common goal of creating a safe space for each other, spreading education, awareness, discussion, and supporting people throughout LiveIntent + beyond through:

• Mid-year and annual performance and compensation review process
• BID Framework which includes a diverse group of panel leaders, advocates, culture squad members and DEI Executive Committee
• Educational Sessions
• Weekly and quarterly employee engagement activities 

 

About LiveIntent:

LiveIntent, one of the world’s largest people-based marketing platforms, connects 2,500 publishing and advertising brands with over 250 MM verified people every month across all types of media. With the anonymized email address at the center of its industry-leading identity graph, LiveIntent provides brands with solutions that help them monetize, acquire, and retain real people, even where cookies don’t work. LiveIntent enriches a brand’s data, making it possible