Public Safety Director

About Tufts Medical Center

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research. 

Onsite Tufts Medical Center, Boston, MA

Job Overview

This position is responsible for the day-to-day operations and administration of the Public Safety Department and related areas as assigned. This position is responsible to design and implement strategies to enhance the safety of employees, visitors, and physical assets. Direct and monitor strategic initiatives to ensure highly reliable and safe Security & Safety programs are operational, continuously improving, cost-effective, competitive, and relevant to the community served. Serve as the system’s subject matter expert, establish strategies, key metrics, customer service excellence standards, and service level agreements. Develop and implement policies, standard operating procedures and protocols, monitor program performance and performance improvement activities and ensure continual survey and regulatory readiness/compliance.  Work collaboratively within the department and with other services and departments to create a system of quality health care.

Job Description

Minimum Qualifications:

1. Bachelor’s degree in Criminal Justice or related field if hired after November 1, 2025, High School Diploma if hired before November 1, 2025.

2. Security or First Responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, Nasal Naloxone Certifications, and Hazmat.

3. Ten (10) years of security operations experience with seven (7) years in a supervisory capacity.

4. Five (5) years of hospital or medical facility-based experience.

Preferred Qualifications:

1. Master’s degree in Criminal Justice.

2. Previous Military or Law Enforcement experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Oversee and be an active member in the Threat Assessment & Behavioral Intervention Team.  Participate in or oversee the hospital’s Threat Assessment and/or Behavioral Intervention Teams to assess and respond to individuals who may pose a risk to the hospital community.

2. Manage the overall leadership and strategic direction for the hospital’s safety and security operations, including Safety and Security Management, and response to internal emergency response calls/codes.

3. Lead or co-lead the Mass Casualty Incident (MCI) & Active Shooter Preparedness Program.  Ensure the hospital is fully prepared for complex, large-scale incidents including mass shootings, bomb threats, or civil unrest. Lead or co-lead the planning, training, and drills for Mass Casualty Incidents (MCI), including active shooter response, in coordination with emergency management, nursing leadership, and local law enforcement agencies.

4. Collaborate with Information Security and IT departments to address insider threat risks, physical-cyber system integration, and to ensure surveillance and access control systems are secure and up to date.

5. Oversee the implementation and integrity of incident reporting systems; ensure timely, thorough, and impartial investigations and documentation of all incidents.

6. Benchmark public safety operations against national standards and maintain compliance with accrediting bodies such as IAHSS, OSHA, and NFPA; prepare for external audits and accreditations.

7. Implement trauma-informed de-escalation strategies and ensure staff are trained in techniques appropriate for behavioral health and high-stress medical situations.

8. Evaluate the physical security plant and integrate emerging technologies to improve physical safety infrastructure, incident response times, and situational awareness. Present to senior leadership and oversee implementation in a timely manner with regular updates to senior leadership.

9. Implement staff well-being and critical incident stress debriefing protocols and wellness support programs for Public Safety personnel following high-stress incidents.

10. Represent the hospital and coordinates with city agencies, MBTA, and emergency management for city-wide event planning and response impacting hospita