Job Summary

Provides customer service to internal or external department clients by performing a variety of moderately difficult to complex administrative support activities contributing to efficient office operations and using a thorough understanding of department and County programs and procedures.

Qualifications

Education and Experience:

Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute.  May be required to possess or obtain a valid motor vehicle operator’s license.

Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.

In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.

Some positions require or prefer certain bilingual skills.

Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.

Selection Process:

Resumes and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application. 

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process. 

Assessment Testing - This recruitment may require a assessment testing which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process. 

Candidate must pass a background check.

Position open until filled.

Examples of Duties

Duties may include but are not limited to the following:

Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.

Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.

Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in r