PT Member Service Associate (PT Teller)

Job DetailsLevel: EntryJob Location: Yakima Nob Hill - Yakima, WA 98902Position Type: Part Time- HourlyEducation Level: High SchoolSalary Range: $17.13 - $25.99 HourlyJob Shift: DayJob Category: BankingTake a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About-Gesa Credit Union

 

Role Summary:

The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and escalates more complex transactions to more senior-level positions within the branch. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs. Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods.

 

What You Will Be Doing:


Provide exceptional member service to all whom we serve
Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate Complex concerns are escalated to more senior level positions
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
Perform transactions and service requests on member accounts in an accurate and timely manner
Accurately follow all cash handling procedures and balances cash drawer at the end of every shift
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Assist members with Digital Banking enrollment, navigation, resets, and maintenance
Assist members with routine fraud disputes


 

About You:


Professional written and verbal communication
Make sound decisions that minimizes risk in a timely manner
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
Respect and support all areas of diversity in the workplace and our membership
Complete assigned training programs in timely and accurate manner
Participate in and support a team environment
Meet or exceed established service levels, job performance, and organizational goals
Constantly adapt to changing priorities with a positive attitude
Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
Exercises the utmost discretion and sensitivity when assisting with member transactions

QualificationsWhat You Will Need:


Education: High School Degree or equivalent required
Experience:

At least one year of customer service experience preferred
Some cash handling experience preferred


Demonstrate and support credit union values and service standards
Attend and engage in community events on behalf of the credit union
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
Demonstrate a high level of personal integrity and ethics
Report for work on time and maintain a schedule of regular attendance
Some travel may be required
Proficient with varying levels of technology


 

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:


Competitive Pay
Dental and Vision Insurance
8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the