PS Technical Consultant IV

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

• Managing Team of 3-6 DevOps and Subject Matter Specialists
• Conducting Performance Review for the Team Members and Define Annual Performance Rating
• Conducting Periodical One on One Meetings with Team Members to Provide Ongoing Feedback
• Hire New Personal if Required.
• Assigning Task to Other Team Members.
• Coaching and Mentoring Team Members, conducting periodical Team Meetings.
• Providing Technical Assistance and Training for the Team Members.

​B. Implementation of software Emerald Solution on NCR Voyix Customer sites including:

• Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software
• Lead Troubleshooting and Analysis sessions to identify and resolve problems reported from customer or internal NCR Voyix Lab
• Provide Guidance on Installation, configuration, and maintenance of Emerald Solution on Customer Site;
• Participate in Acceptance of Configuration Releases for Customer.
• Provide Guidance for Configuration of connections to NCR Voyix Cloud Services.
• Document suggested custom deployment procedures according to specific customer lab requirements.

C. Customer Consulting during implementation of Emerald Solution on customer site:

• Provide Consulting on setup of Environment, Installation and configuration of Windows components and third-party frameworks utilized by Emerald Solution.
• Provide Consulting and validation of customer network and security, explanation of Emerald Hardening requirements.
• Provide Consulting on Deployment Automation of NCR Voyix Software – Emerald POS and Universal Loyalty Promotion Engine (ULPE) Deployment Components.
• Guide Customer during Validation of SQL Databases setup and conducting to customer best practices of Structured Query Language (SQL) Database configuration for Emerald Point of Sale
• Communicate Documentation of Emerald POS software releases and configurations to the customer.
• Help in documentation of technical procedures related to the installation and deployment of Emerald Software suite.
• Aid in creation and hardening of POS Image.

D. Management of NCR Voyix internal Emerald test lab documentation of process:

• Report Lab Status and System Installation Progress to Project Managers and applicable Stakeholders
• Assign Lab Management Tasks to Team Members
• Request and Approve NCR Voyix Software Version and Configuration Updates in NCR Voyix Emerald Professional Services (PS) Labs
• Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software
• Manage Physical and Virtual NCR Voyix labs, deploy NCR Voyix software utilizing best practices of automated CI/CD
• As part of Virtual NCR Voyix labs, Create Azure cloud environments and maintaining them with