Jobs and Careers

PS Patient Relations Coordinator

Salt Lake City, United Statesfull_timeVerifiedPosted 27 Apr 2026

💰 $64,000/yr($44,000/yr – $64,000/yr)

About the role

Details

Open Date 04/27/2026 Requisition Number PRN44866B Job Title PS Patient Relations Coordinator Working Title PS Patient Relations Coordinator Career Progression Track UGR Track Level FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Full-time, 40 hours per week. Monday through Friday from 8am-5pm.

VP Area U of U Health - Academics Department 00848 - Pediatric Administration Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $22.71 - $32.26 Close Date 07/27/2026 Priority Review Date (Note - Posting may close at any time) Job Summary

Job Summary:

This position acts as a liaison between patients, patient families, and the organization by initiating and managing the complaint process through the customer service department. This position works with managers and providers as an additional resource to de-escalate dissatisfied patients and families and negotiate resolutions with authority from the Director and/or Manager. Provides basic and complex preventative assessment of processes, procedures and programs including in-service education, consultation, and liaison activities. This position is not responsible for providing patient care.

Implements and supports patient safety initiatives focused on the identification, reporting, investigation, and prevention of events for an organization that provides healthcare patient services. Works collaboratively with Department leadership, Primary Children’s Hospital (PCH), and physician faculty members.

The ambulatory group in the Department consists of 12 pediatric subspecialty divisions and service lines that practice primarily at Primary Children’s Outpatient Specialty Center, Primary Children’s Riverton, Primary Children’s Layton, Primary Children’s Lehi (Miller Campus), 6th South Clinic, and various satellite clinics. The pediatric ambulatory clinics at Primary Children’s Outpatient Specialty Center operate in site-of-service 11 and site-of-service 22 space that is used in conjunction with PCH and other University and community pediatric providers. May assist with patient experience/safety across pediatric surgery departments.

The University of Utah offers a comprehensive benefits package including:

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

Essential functions include, but are not limited to:

Evaluates patient relation issues to determine appropriate actions for risk mitigation in coordination with department management Director.
Investigates complaints, reviews the circumstances with involved parties, and makes recommendations for resolution. May participate in the negotiation of resolution, within authority granted by department managem