Provider Coordinator

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Department:  Market Admin

Entity:  Team Members affiliated with Joint Ventures

Job Relationships

Responsible to: Market President, Medical Director and/or Director of Operations, VP Operations         

Assignments received from:   Medical Director, Market President, Director of Operations and Provider Recruitment – Able to collaborate well with Hospital System Credentialing/Privileging, People Team, and contracting staff.

Positions supervised:    N/A

Job Summary

At GoHealth Urgent Care, we place the needs of our customers first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York, NY, Portland, OR, San Francisco, CA, Hartford, CT & metropolitan areas, and recently in St. Louis & Springfield, MO, Oklahoma City, OK and NW Arkansas, AR, with plans for additional expansions in multiple markets.

The GoHealth Provider Coordinator is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience. 

Job Requirements

Education

• High School Degree or GED required
• Bachelor’s Degree preferred

Work Experience

• 5+ years of health care experience required
• Previous provider liaison experience, drug / medical device rep sales preferred

Required Licenses/Certifications

• n/a

Additional Knowledge, Skills and Abilities Required

• Microsoft Office Suite; Word, Excel and Power Point

Core Competencies: 

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity & Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity & Courage: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 

(Prioritized) Functional Competencies:

INTERPERSONAL – Develops and maintains excellent working relationships within providers, hospital system partners, and other business departments.

PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL